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Auto download problem

Discussion in 'Android Apps & Games' started by Bachu sai mounika, Feb 2, 2020.

  1. Bachu sai mounika

    Thread Starter

    I have ticked all relevant boxes to enable "media auto-download" from "setting" to allow the app to automatically download photo/video sent from friends.

    Unfortunately, it is not working properly and I need to download manually after being sent photo/video.
     

    Attached Files:


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  2. JAy3001

    JAy3001 Android Expert

    Your current settings show that media will only download when on WiFi, not mobile data. If they are also not downloading on WiFi you might need to reinstall WhatsApp or check your wifi is working correctly or maybe even just a quick restart of your phone will solve the issue.

    Finally you may need to check the apps settings within your phones settings page to see if Background Data has been turned off while on mobile data. Screenshot_20200202-172128_Settings.jpg
     

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