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Auto-rotation is not working at all

Discussion in 'Android Devices' started by John256145, Apr 29, 2017.

  1. John256145

    John256145 Newbie
    Thread Starter

    Hello everyone, I've been having this problem with my Moto G4 Plus, and it's really annoying.

    All of a sudden, my phone refuses to auto-rotate. I've only had this phone for nearly 3 weeks, and it's not even pre-owned. I've disabled Xposed, wiped cache and davlink, and of course, rebooted. Is it time for a factory reset, this early in my phone's lifespan?

    I'm running Android 6.0.1.

    Thanks in advance to anyone that helps me out.

     


  2. Best Answer:
    Post #7 by mikedt, Apr 30, 2017 (3 points)

    1. Download the Forums for Android™ app!


      Download

       
  3. Daniel Fernandes

    Daniel Fernandes Android Enthusiast

    Have you at least turned auto-rotate on?
     
    mikedt likes this.
  4. mikedt

    mikedt 你好

    Try CPU-Z, this will tell you if the orientation sensor is working or not and what it's doing.
    https://play.google.com/store/apps/details?id=com.cpuid.cpu_z
    If it's only three weeks old and a new device, that should be under warranty.

    OT: but for information :)

    Just remembered, last week a friend of mine had an Onda oBook dual-boot Win 10 and Android tablet. Auto-rotation was working in Android but not Windows, after he factory reset/reinstalled Windows. What it was, Windows didn't automatically install the driver for the orientation sensor after it was reinstalled
     
    #3 mikedt, Apr 29, 2017
    Last edited: Apr 29, 2017
    kate and Daniel Fernandes like this.
  5. John256145

    John256145 Newbie
    Thread Starter

    The 3 axis accelerometer only changes in the x axis, and the y and z axes stay the same.
    [​IMG]
     

    Attached Files:

  6. John256145

    John256145 Newbie
    Thread Starter

    It's always on. I never turn it off. I even check to make sure it's on often to make sure it doesn't somehow turn off or anything like that.
     
  7. John256145

    John256145 Newbie
    Thread Starter

    Update:

    (Yes, I checked if auto-rotate was on and if my x-axis moved on each attempt)

    I factory reset my device. Did not help.

    I restored a Nandroid from when auto-rotation still worked. Still did not help.

    I restored the earliest Nandroid I had for my phone. Still did not help.

    I downloaded and flashed the stock Rom of my phone. Still did not help.


    Kill me now.
     
  8. mikedt

    mikedt 你好

    OK, I think you've found the problem, a 3 axis accelerometer should definitely show changes on all 3 axis. This is a chip on the main logic board, and it seems to have gone faulty, i.e. it's a hardware failure.
     
    Daniel Fernandes and John256145 like this.
  9. John256145

    John256145 Newbie
    Thread Starter

    I'll see if I can ask Motorola for a repair. Thanks so much for your help, mikedt and Daniel Fernandes
     
    Daniel Fernandes and mikedt like this.
  10. Auto rotation is not working on main homescreen,
    Or it's not working anywhere?
     
    #9 Gadepalli Saipriyank, Oct 10, 2017
    Last edited: Oct 10, 2017

Motorola Moto G4 Plus Forum

The Motorola Moto G4 Plus release date was May 2016. Features and Specs include a 5.5" inch screen, 16MP camera, 2-4GB RAM, Snapdragon 617 processor, and 3000mAh battery.

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