OMG, I LOVE VERIZON. So I was a little worried today, my wife isn't eligible for a discount until July, and that would be her annual upgrade, her NE2 isn't until February 2011, and I already upgraded so I am not eligible. I talked with several reps today and no one would help me out, all I wanted was to see if someone would help her get a annual upgrade early, just by a few months. After talking to a new manager, I finally got somewhere. He not only was willing to help, but he ended up giving her the NE2 upgrade with the extra 30 dollars on top. He told me it was in effect starting now, sure enough when I look at her account online there it is. What an AWESOME MANAGER!! Now I will be able to get the Incredible without having to pay the full 599!!!! So the moral of this story is, stay calm and collected, treat the reps with respect, and do some praying and you might actually get what you want.