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Support Back up questions

Discussion in 'Android Devices' started by Ffyll, Jul 15, 2013.

  1. Ffyll

    Ffyll Lurker
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    Jul 15, 2013
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    Hi,

    I could very much do with some help. I have bought a new HTC 1X+ in November. I love the thing, apart from the last week or so, when it's randomly turned "airplane mode" on and then takes between one minutes and 24 hours to turn off - the phone locks on 'turning off'. Restarting doesn't work, and I took the phone into the O2 shop who said it needs to go back to HTC for a software repair, but that I should back up first.

    I'm not really sure how to do this - I've got the HTC Sync Manager which is slow and not very user friendly, I've backed up my music and photos, but my apps, e-mails etc I also wish to back up. Is there a way to do this easily? I've tried a few apps but these have backed up the files (SMS, calendar etc) to the SD storage, and for my life I can't find a way to get them off the phone to my computer.

    Any help would be greatly appreciated - I don't want to lose all my settings etc, just want my phone back to how it used to be...

    Thanks,

    P
     

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  2. nicka3200

    nicka3200 Android Expert
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    Dec 28, 2011
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    Plug your phone into your PC via USB. It should say USB connected within the notification bar on the phone.

    Then on the PC select start>My computer. Under portable devices double click on HTC MTP Device (or HTC One X+ if you have USB Debugging enabled under user options in phone settings), then double click on Internal storage & you should see all of your files. Copy them to your PC.

    Also ensure that your calendar & contacts are synced to your Google account. To do this go to settings>Accounts& sync>Google, select the account & ensure that calendar & contacts are checked. Then from that page touch the menu (3 dots top right of screen) & press Sync now.

    If your phone contacts are not google contacts you can either export to SD & back up to your PC or copy them to your google contacts. Open the People app, touch menu>Manage contacts then select either:
    a) export to phone storage (virtual SD) or
    b) copy contacts & copy from phone to your google account.

    Having done all your back ups you might find that a Factory reset via Settings>Backup & reset>Reset phone may cure your problems but will erase user data. Might be worth trying because that's probably what htc will do first.
     

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