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General Backorder Blues

Discussion in 'Android Devices' started by Dolmangar, Nov 26, 2012.

  1. Dolmangar

    Dolmangar Well-Known Member
    Thread Starter
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    Feb 4, 2010
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    Rational Tools Consultant
    DC Metro Area - USA
    Hi All,
    Quite a number of people have had their N4s for a week or so now. I'm still a member of the Back-Order group. I've sent some emails to support and they still don't have a date.

    I received this email this morning:
    "I understand how it's important to know when your device will arrive to you. I don't have exact date of when they will be shipped out. I do apologize for the inconvenience. Thanks for being patient."

    My goal isn't to start a thread about complaining, just to share information on what everyone is hearing from Google. I'm being patient, but would really like to get my new phone so I can join in the fun.
     

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  2. Digital Controller

    Digital Controller The Real Bass Creator
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    Sep 5, 2012
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    Civil Engineer
    Cincinnati, Ohio
    I noticed today that they Nexus 10 finally came back in stock, so i imagine it's only a matter of time before the Nexus 4 does as well.
     
  3. spriteboost

    spriteboost Well-Known Member
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    i got these blues to i've sent one msg to the google support no response might have to pester them other then that just waiting though a thread should start or this one for those that were backordered and have received a tracking or information when its coming :O
     
  4. Banished Angel

    Banished Angel Well-Known Member
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    If I don't get a shipping conformation by tomorrow i'm calling Google's support. Tomorrow will be exactly 2 weeks since I ordered my phone and if I get the standard 3 week line i'm going to ask for a supervisor.
     
  5. spriteboost

    spriteboost Well-Known Member
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    so i called google they still have no idea's to when its coming. The reps are uninformed ah well I'll just wait till next Friday i guess since the 3 weeks started the Friday after orders where received I'm having doubts I'll get mine till then now :-\
    btw email i received after calling them ....
    "
    Thank you for contacting Google Play.

    Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly.

    Thanks,
    The Google Play Support Team"
    .... you think .... ah well and the wait continues
     
  6. sean76

    sean76 Well-Known Member
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    May 5, 2010
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    THE BOSS
    NYC
    They're support is Horrid right now! Just some FYI to people waiting for one, imagine the headaches that will occur when support is actually needed for this phone a few months down the line....ughhhhhh, Google you've let me down on so many levels!
     
  7. spriteboost

    spriteboost Well-Known Member
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    yea i hope i'll never need support for the device :O haven't for any of my other phones but who knows tho they did answer my call right away and tried answering my question as best of the knowledge that they obviously give them so support might be different who knows.
     
  8. Trooper

    Trooper Well-Known Member
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    I have not called them at all due to being busy but did send them a few emails. Each time I get the standard 3 week line. At this point, I can wait. Who knows maybe the 2nd batch will be better?

    Time will tell I suppose.
     
  9. hstroph

    hstroph Well-Known Member
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    Oct 18, 2012
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    Email less than 2 minutes ago:

    "Your Nexus 4 order is scheduled to ship this week. We
     
  10. kalaster

    kalaster Well-Known Member
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  11. killxswitch

    killxswitch Well-Known Member
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    I just got the notification too!

    Honestly I did not expect to get one of these this year. I am not thrilled, I'm still annoyed at the launch. But at least they weren't lying when they said w/in 3 weeks.
     
  12. Dolmangar

    Dolmangar Well-Known Member
    Thread Starter
    38

    Feb 4, 2010
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    Rational Tools Consultant
    DC Metro Area - USA
    Same here, must have sent it out in bulk. Hopefully it's because they got their latest shipment and they are going out the door.

     
  13. Dolmangar

    Dolmangar Well-Known Member
    Thread Starter
    38

    Feb 4, 2010
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    Rational Tools Consultant
    DC Metro Area - USA
    You'd have to change it in your Play profile. However I don't know if that will change the address for your past order, or only for future orders. You should either call or send an email to support with the new address.
     
  14. killxswitch

    killxswitch Well-Known Member
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    I was hoping to hear that the shipping would be upgraded, or that they were throwing something in for free as an apology for fraking up the initial launch. Oh well.
     
  15. hstroph

    hstroph Well-Known Member
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    Contacting Support - Google Play Help is the only thing I can find that might be helpful.
     
  16. acp

    acp Well-Known Member
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    Got the email too, all things considered I'm happy to get a shipping discount.

    Now I need a bumper!
     
  17. Bob Loblaw1

    Bob Loblaw1 Well-Known Member
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    Jan 29, 2010
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    The OC
    I'm glad to hear that it sounds like this phone will get in the hands of more enthusiasts very soon!
     
  18. Banished Angel

    Banished Angel Well-Known Member
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    Not soon enough :p

    In all seriousness though better late than never. I can't wait to finally get my hands on this phone.

    EDIT: The charge reappeared on my card and the date for my order changed to the 27th. Since Google said they won't charge until the order has shipped I'm going to assume I'll be getting it tomorrow or Wednesday even though I haven't got a tracking number yet.
     
  19. kalaster

    kalaster Well-Known Member
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    No, Im confident that's the date they send them out. it would be silly to ship it out then charge your card.
     
  20. Banished Angel

    Banished Angel Well-Known Member
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    Yes, i'm betting on it shipping in the morning. The last batch that Google sent out they upgraded to 1 day priority air mail so like I said i'm planning on receiving it tomorrow night if i'm lucky since it's shipping from Kentucky and I live in Indiana. I should get the phone Wednesday at the latest.
     
  21. spriteboost

    spriteboost Well-Known Member
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    yay got same email i believe in you google again some info lmfao excited my nexus 4 has moved back up on my orders number one spot since haven't got any apps after it recently the date says nov 27th so :) can't wait hope it will be here in next few days. i also kinda think they'll do one day shipping like they did last week for the others that received there's <fingers crossed> :D
     
  22. Dolmangar

    Dolmangar Well-Known Member
    Thread Starter
    38

    Feb 4, 2010
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    Rational Tools Consultant
    DC Metro Area - USA
    Just got this email:

    Nexus 4 will be available for purchase later today!
    Order yours from Google Play starting today, November 27 at 12:00 noon PST (U.S. only).


    I had signed up for notification prior to launch, which I never got. But this probably confirms that the stock is back in.
     
  23. kalaster

    kalaster Well-Known Member
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    Btw, was anyone having problems with Google wallet last night? Shortly after the email I got another from wallet saying my card was declined. And for an hour, it could not authorize it and began to panic. Tried later that night and worked again >.>
     
  24. acp

    acp Well-Known Member
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    Second all of this, mine says 11/27 now and I would love if they next day air it.
     
  25. spriteboost

    spriteboost Well-Known Member
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    yay 2nd day air :D today
    UPS 2ND DAY AIR


    In Transit[​IMG]




    Last Location: Louisville, KY, United States, Tuesday, 11/27/2012


    Additional Information


    Type:package

    Shipment Progress


    • What's This?

    Location Date Local Time Activity Louisville, KY, United States 11/27/2012 1:03 P.M. Origin Scan
     
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