I've used VZW's backup assistant for a number of years and now that I have a Droid, I want to follow the steps of exporting (a CVS file) my contacts from the website and importing them into my Google contacts. Problem is, when I sign in at the backup assistant site, I get stuck in a loop of pages telling me how to download BA to my phone (not applicable to BB, WinMo, or Android devices anyway), what BA is, etc, etc. If I sign in at VZW's main site and click the "My contacts" links, I end up at the same place, in the same loop. Has this happened to anyone else ? How did you resolve it ?