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Support Backup Issues - Help me for the love of god (please)

Discussion in 'Android Devices' started by StaticParadox, Oct 10, 2010.

  1. StaticParadox

    StaticParadox New Member
    Thread Starter

    Oct 10, 2010
    Hey, okay so I'm trying to backup my hero so I can download the update for the phone and I'm having A LOT of trouble. First I tried the HTC Sync between my phone and computer and I've opened Sync from the phone and installed it on my computer but when I search for it with my phone to sync it says it can't locate it on my computer. I've tried restarting my computer and everything and even as I'm staring at an open HTC Sync window which has a little "disconnected" in italics at the bottom right corner as if to mock me my phone doesn't register.

    THEN I tried backing up to gmail...well I went to Contacts, Menu, Sync Exchange contacts, and then after typing in my Email and Password it asks me for some information I'm not sure how to give. The next menu asks for my "Exchange Domain Name" which I have no clue what the hell that is...Someone please help me I'm going mad right now and I just want to update my phone but I need my contacts obviously.

    Any help is appreciated.


  2. t0ast3d

    t0ast3d Well-Known Member

    Aug 27, 2010
    Student / Dev
    When you saved your contacts it asked you which you want to save them to phone or gmail account. So whatever you selected, will be where the contacts are stored.

    I don't have my Hero near me right now, so I couldn't tell you how to do it manually.

    Download My Backup from the market. It lets you back up almost everything.

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