Banking app not working with S9 update!

[illninophanatik]

Hey,

I was wondering if anyone else is having any issues with their banking apps since this new update for the S9? I was able to see my bank information prior to the update, but now I get a message saying "Service is temporarily unavailable. Please reboot your device and try again."

I rebooted and I still got the same message. I've uninstalled, reinstalled, cleared data and cache, but it still isn't working. I used my S8 to see if the app itself was bad, but it worked just fine. I also went to the banks desktop site and I was able to log in there as well. All of my other apps work fine, it's just my banking app.

Does anyone have any insight as to what's going on?

 

[Dannydet]

Contact your banking institution, it's their app not working properly

 

[lunatic59]

It may be a certificate issue with the app since the upgrade. I'm not sure clearing cache or data will purge an old certificate.

 

[judov79]

Same with mine too. United one credit union in Wisconsin. Also my always on display doesnt work since the update.

 

[illninophanatik]

How do I purge the old certificate and get a new one?

 

[illninophanatik]

bump

 

[lunatic59]

You go to settings>lock screen & security>encryption & credentials>clear credentials. This will clear ALL downloaded certificates, so you may have to sign in again to other services to renew/refresh the certificate.

 

[JAy3001]

It sounds like your banking app needs to be updated to support android pie. Banking apps tend to be sensitive to OS updates, anything slightly odd and they b0rk. I know whenever I go onto official beta OS updates all my banking apps get upset and refuse to allow fingerprint login until it is out of beta.