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Banking app not working with S9 update!

Discussion in 'Android Devices' started by illninophanatik, Feb 5, 2019.

  1. illninophanatik

    Thread Starter

    Hey,

    I was wondering if anyone else is having any issues with their banking apps since this new update for the S9? I was able to see my bank information prior to the update, but now I get a message saying "Service is temporarily unavailable. Please reboot your device and try again."

    I rebooted and I still got the same message. I've uninstalled, reinstalled, cleared data and cache, but it still isn't working. I used my S8 to see if the app itself was bad, but it worked just fine. I also went to the banks desktop site and I was able to log in there as well. All of my other apps work fine, it's just my banking app.

    Does anyone have any insight as to what's going on?
     


  2. Dannydet

    Dannydet Extreme Android User

    Contact your banking institution, it's their app not working properly
     
  3. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    It may be a certificate issue with the app since the upgrade. I'm not sure clearing cache or data will purge an old certificate.
     
  4. judov79

    judov79 Newbie

    Same with mine too. United one credit union in Wisconsin. Also my always on display doesnt work since the update.
     
  5. illninophanatik

    Thread Starter

    How do I purge the old certificate and get a new one?
     
  6. illninophanatik

    Thread Starter

  7. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    You go to settings>lock screen & security>encryption & credentials>clear credentials. This will clear ALL downloaded certificates, so you may have to sign in again to other services to renew/refresh the certificate.
     
  8. JAy3001

    JAy3001 Android Expert

    It sounds like your banking app needs to be updated to support android pie. Banking apps tend to be sensitive to OS updates, anything slightly odd and they b0rk. I know whenever I go onto official beta OS updates all my banking apps get upset and refuse to allow fingerprint login until it is out of beta.
     
    Dannydet likes this.

Samsung Galaxy S9 Forum

The Samsung Galaxy S9 release date was March 2018. Features and Specs include a 5.8" screen, 12MP camera, 4GB RAM, Exynos 9810 processor, and 3000mAh battery.

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