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Banking app not working with S9 update!

Discussion in 'Android Devices' started by illninophanatik, Feb 5, 2019.

  1. illninophanatik

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    Hey,

    I was wondering if anyone else is having any issues with their banking apps since this new update for the S9? I was able to see my bank information prior to the update, but now I get a message saying "Service is temporarily unavailable. Please reboot your device and try again."

    I rebooted and I still got the same message. I've uninstalled, reinstalled, cleared data and cache, but it still isn't working. I used my S8 to see if the app itself was bad, but it worked just fine. I also went to the banks desktop site and I was able to log in there as well. All of my other apps work fine, it's just my banking app.

    Does anyone have any insight as to what's going on?
     

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  2. Dannydet

    Dannydet Android Expert
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    Contact your banking institution, it's their app not working properly
     
  3. lunatic59

    lunatic59 Moderati ergo sum
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    It may be a certificate issue with the app since the upgrade. I'm not sure clearing cache or data will purge an old certificate.
     
  4. judov79

    judov79 Newbie
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    Same with mine too. United one credit union in Wisconsin. Also my always on display doesnt work since the update.
     
  5. illninophanatik

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    How do I purge the old certificate and get a new one?
     
  6. illninophanatik

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  7. lunatic59

    lunatic59 Moderati ergo sum
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    You go to settings>lock screen & security>encryption & credentials>clear credentials. This will clear ALL downloaded certificates, so you may have to sign in again to other services to renew/refresh the certificate.
     
  8. JAy3001

    JAy3001 Android Expert
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    It sounds like your banking app needs to be updated to support android pie. Banking apps tend to be sensitive to OS updates, anything slightly odd and they b0rk. I know whenever I go onto official beta OS updates all my banking apps get upset and refuse to allow fingerprint login until it is out of beta.
     
    Dannydet likes this.

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