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Support Battery dies at random percentages

Discussion in 'Android Help' started by Billboh, Mar 2, 2016.

  1. Billboh

    Billboh Lurker
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    Mar 2, 2016
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    Samsung Note 4, roughly 16 months old.

    So, I've been having this problem for a while, I'll charge my phone to full, unplug it and start using it, then it'll die anywhere between 20%-60%. It doesn't do this all the time, it's very random.

    I decided to try getting a new battery, I bought a genuine Samsung battery, as didn't want to get a cheap replacement. Low and behold, it happened again last night. Went to bed full charge, unplugged it, went sleep. I awoke to a dead phone.

    So, does any one have any suggestions as to what I do? Is there anything I can do to fix this?

    Thanks.
     

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  2. chanchan05

    chanchan05 The Doctor
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    If it's a software error, a factory reset should fix it. If that doesn't work, reflashing stock firmware. However, if that still doesn't work, it's a hardware error and the phone would need repair. If you'll reset or reflash, remember to backup your data.
     
  3. Billboh

    Billboh Lurker
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    I went back to a Samsung store, for another problem i was having a few weeks back, and they did a reflash of the firmware.

    I guess I'll have to try a factory reset.
     
    AZgl1500 likes this.
  4. AZgl1500

    AZgl1500 Extreme Android User
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    and it is my guess, that right there, is the crux of your problem. you got a bad flash....
    go back and complain, and insist that you get it reflashed and then start all over.

    if that don't fix it, get it replaced.
     
    chanchan05 likes this.
  5. chanchan05

    chanchan05 The Doctor
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    There's a pretty good chance if it's a bad flash a factory reset won't fix it. A reflash would be better.
     

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