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Support Battery life diminished

Discussion in 'Android Devices' started by MishaPilsudski, Jan 30, 2014.

  1. MishaPilsudski

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    My mother has a Galaxy S3 and recently shes been experiencing problems with her battery, after the phone charges to 100% it dies after about 15-20 minutes. When i went into the the settings to see what was eating up the battery it says that Android OS is using up more battery life than the screen which leads me to think that something is turned on in the settings somewhere that is dramatically decreasing the battery life. Does anyone know whats causing this? Or is it possibly a faulty battery or charger?

    Ive attached screenshots of the battery chart. 1391108284745.jpg 1391108295487.jpg
     

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  2. Muilisx

    Muilisx Android Expert
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    Did you recently update her to 4.3? If so, do a factory reset as it will solve it. If you did not update her to 4.3 then it could either be settings, defective device, or defective battery.

    Go into Settings/My Device>Display>Brightness, and set it to auto if it's not already.

    Also, under Settings/My Device, try turning the Power Saving Mode on.

    If she's still on 4.1, I would honestly do the update, and then factory reset the phone. Back up her stuff as this will wipe the phone completely back to when she first got it, but updating and factory resetting usually does the trick.
     
  3. MishaPilsudski

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    Alright ill try that thanks, would you recommend a program to use to back up the data? I have no idea whats good to use and free etc.
     
  4. Muilisx

    Muilisx Android Expert
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    Well, if she uses basic things like bank apps, credit card apps, it's probably easier to just reinstall those after the factory reset, and just backup her photos, music, and videos. You can do that by simply connecting her phone to the computer via the USB cable that came with the phone. However, you want to download and install the Samsung USB Drivers before connecting the phone to the computer. By connecting the phone to the computer before installing the drivers will cause SOME drivers to be installed, mostly generic, so by installing the Samsung USB Drivers first, it takes care of all that properly. Once you connect the phone via USB, it may still say it's installing drivers but now that is ok.

    I went ahead and added the driver(s) to my Dropbox as I already had the .zip on my computer. Just make sure you extract first as always.

    Samsung USB Driver

    Once you download, and install that, connect the phone, make sure you're not on the lock screen, and go into My Computer , and you should see the phone listed. It may take a little bit since you're installing everything for the first time unless you already have all of that set up. Once you click into the phone, you'll see the internal storage, and SD card. The pictures can be found within DCIM, and Music and Videos you'll see in their own folders usually unless you have them pointed differently.

    If you're on Metro, call them up, and add the Metro Backup to your plan. It's only $1 extra a month, and with this you can sync all of her contacts to their server, so after you factory reset, you can simply download the Metro Backup app, log in, and sync all the contacts back to the phone. No one wants to write down phone numbers, and manually enter them into the phone. I've had to do that one time, and that's why I got the added feature but back then there was no other contact backup services, so you can probably find others, but for only $1 a month more, it syncs every once in a while in case you've added new contacts.

    Once you have everything you want backed up, you can go ahead and do the update and then factory reset. To check for the update, connect via WIFI as it will only update OTA via WIFI, and go settings/More>About device, and press on Software update, and following the prompts.

    To do the factory reset, the easiest way is to go into Settings/Accounts> Backup and reset, and press Factory data reset. I'm not too familiar with the built in Backup feature so I can't really tell you do use it or not, but if she doesn't have a lot of apps, you can just reinstall those. All her purchased applications can be downloaded again for free via the Play Store. If she has any saved documents, or .pdf's or anything like that, you can pull those from the phone the same way as the photos, music, and videos by via USB and a computer.

    I'll be checking back in case you need further assistance.
     
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  5. MishaPilsudski

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    Okay thank you very much. I won't get the chance to do it until Saturday but i'll post back here if it works or not.
     
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  6. Muilisx

    Muilisx Android Expert
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    Sounds good man, it's a very simple process to do everything. I doubt you'll have any issues if you follow my directions. See you over the weekend.
     
  7. Muilisx

    Muilisx Android Expert
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    It's funny, tonight my battery is lasting pretty long while earlier it was draining much faster.
     
  8. MishaPilsudski

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    Her phone seems to be working fine now after the factory reset, even though in the battery settings it says that the android os is using up more of the battery than the screen.
     

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