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Support Battery or motherboard problem? Yellow triangle with exclamation mark !

Discussion in 'Android Devices' started by prashantkd, Aug 24, 2012.

  1. prashantkd

    prashantkd New Member
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    Aug 24, 2012
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    Hi,

    I am very new to the Android world. Got a SGH-i777 from AT&T in US in February 2012 and had to move back to India in June. I got the unlock code from AT&T and used the device for 2 months without issues here on the local network.

    Yesterday, the phone showed me a critically low battery message all of a sudden (I had fully charged it the night before) and turned off. When connected to the charger, I get the image of the battery with a yellow triangle with an exclamation mark in it.

    Thinking it may be a battery issue, I took it to a local Samsung repair center and he tried using a working battery in it, but still got the same image. He suggested that it may be a motherboard isssue.

    Please help !!! I am still in the AT&T contract. Any chance they will honor a replacement at this point?

    I tried a long continuous charge and got a battery 100% charge indication, but when I try to power up the phone the same thing happens and the phone doesnt power on.
     

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  2. kadimi

    kadimi Well-Known Member
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    Jul 30, 2012
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  3. prashantkd

    prashantkd New Member
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    Aug 24, 2012
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    An update:

    When I connect the phone to my laptop and after a few minutes of charging, I get a 100% charge indication and a message to unplug the charger cable. When I do so, the charge percentage suddenly drops down to 78% and stays that way noo matter how long I use my phone.

    When I plug the charger to a wall, the charge percent stays at 78% even after 3-4 hours of charge.

    THe phone works now, but I am worried that because of this incorrect charge percentage showing up, the phone should not die on me when I need it the most.

    Any ideas??
     
  4. lunatic59

    lunatic59 Moderati ergo sum
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    Jun 12, 2010
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    It sounds like a bad battery. Can you take it to the store, explain the situation and ask to pop a different battery into the phone to see if it solves your problem?
     

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