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Be awared of China24Shop

Discussion in 'Android Lounge' started by chopinko, Dec 23, 2013.

  1. chopinko

    chopinko Lurker
    Thread Starter

    Here is a story of a customer service they gave me:

    I bought Hero H7500+ from them.
    All was ok for about a month, when it the phone started to turn off
    after 30-40 min of standby. Suddenly. I've tried to turn it on again -
    with no luck.
    I had to take out the battery and put it back in order
    to turn in on again.

    It wasnt a battery problem coz after i've managed to turn it on - the battery was on 96% (with both of them which i got from China24).

    I've tried to flash other roms, 6-7 of them which were posted on 4pda forum - but nothing helped. It kept on turning off every time.
    I've sent it to Helen as she was advised me, it took 2 MONTHS (!!!) until i got the phone back.

    Guess what - NOTHING CHANGED.
    they've sent me the same phone, with the same problems - JUST WASTED 2 MONTHS of my time without any solution.

    Then, today, they finally answered me, and tried to tell me lies like:
    We've repaired your phone etc..

    The phone they sent me back was with the same scratches as mine,
    the same IMEI, the same calls history with exact timestamps. LIES LIES LIES....

    I'm not going to spent another 2 months for waiting until they "fix" it (if they want me to do that at all).

    Until now - it turns out they are liars and scammers.

    Just to inform you all:
    You Don't want to BUY from China24Shop - If you don't want to get stung.

    You DO wanna buy from China24Shop if you want:
    To get ignored
    To get promised things they won't do
    To get ignored again on Skype
    To get ignored again on Email
    To wait 2 months until they "fix" it, and guess what (they didn't even opened the phone!)

    Etc etc etc...

    You've been warned.


    Stannis the Mannis and mikedt like this.

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  2. mikedt

    mikedt 你好

    I know these peeps..
    20G PengXiang Ge, Jin Li Hao Yuan, BeiLi South Road, LuoHu District, ShenZhen City, GuangDong, PRC. 510820.
    +86 13530345158

    From their website...
    "1. Professional Manufacturer

    We possess several production bases in electronics, gathering over 500 staff and a professional R&D team,which makes us have strong manufacturing abilities." :rolleyes:

    It's not...she is a private individual, probably a student or something, in some dingy residential apartment block.

    A short introduction to customer service in China.

    First the phone call [​IMG]
    The vendor's response [​IMG]
    The customer's response[​IMG]
    The customer's final feeling [​IMG]

    ....courtesy of @pengyou for that one:
    Android Forums - View Profile: pengyou

    Some good advice here...
    Off-brand Phones and Tablets: Worth the Low Cost?
  3. bjacks12

    bjacks12 Android Expert

    That sucks.

    I will not source anything from Chinese sellers for that reason. Business Ethics is an oxymoron in China. Most of them have no moral compass and will do anything to get your money.

    I wish people would wake up and realize that it is not worth saving money(in the end, you really don't save anything).
  4. binaryhermit

    binaryhermit Well-Known Member

    Not what you said, but it still works. IMO, business ethics is an oxymoron everywhere.
  5. dibblebill

    dibblebill Android Expert

    Fact: Regardless of China, America, etc., there are dishonest sellers everywhere. Just buy from reputable sales companies. I've never had issues with either country, but then, I've always bought via reputable sites like Amazon.
    El Presidente likes this.
  6. kate

    kate Dreaming of Bugdroid.

    I'll second that. It's possible to run into issues with any seller, but you'll reduce your risk when using a trusted company with a good reputation.
  7. !on

    !on Android Expert

    Had a similar experience buying tech from China myself. Their website & ordering was OK, but then the no show of goods had me hassling them by email & their response was "did you order it?" followed later by "oh no, that is discontinued, can you try another". Luckily I got paypal to dispute it.

    Nowadays if I buy from the east I choose someone like Audiocubes, they are really good & shipping is very fast :).

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