best bet, call or go to the store?

[nynvolt]

On my third droid x now, just today out of no where a full line of dead or stuck pixles bisecting my screen. Looks like a grey line almost dead center from one side to the other. I know if I call they will handle me no problem but will send a refurbished phone. Think I'd have better luck taking it in and get a new replacement? I've had this current phone just over a month. It otherwise has been perfect and I hate to take it back but this line is driving me nuts.

Thanks.

 

[Frisco]

Sorry to hear about having to replace your X, nynvolt.

You'll see varying reports of which way is the best to go about getting satisfaction from Verizon: in-store or phone contact.

I've done both (prior to Android, back in my Blackberry days ), and found that the phone contact is best for some things and in-store is best for others.

If I had a device with a hardware issue I'd not hesitate to take it in to show it to a tech instead of attempting to describe it over the phone to some tech in India or Jamaica. Those folks are for billing issues, etc, in my opinion.

 

[nynvolt]

Thanks, thats what I did with the first dx, the grey line was thicker but not as noticeable since it was on the bottom edge of the screen. I had only had that dx 3 days. I took it in and they put in an order for a refurb, when it was clearly supposed to be a new replacement. When I received the certified like new I called and got it replaced with this one. The certified like new one had a crackly speaker anyway. It's really frustrating Motorola must have gone way cheap on the individual components.

 

[ekyle]

+1 for phone support

 

[Frisco]

Thanks, thats what I did with the first dx, the grey line was thicker but not as noticeable since it was on the bottom edge of the screen. I had only had that dx 3 days. I took it in and they put in an order for a refurb, when it was clearly supposed to be a new replacement. When I received the certified like new I called and got it replaced with this one. The certified like new one had a crackly speaker anyway. It's really frustrating Motorola must have gone way cheap on the individual components.

That same complaint is aired by users of devices manufactured by many different companies, including HTC and Samsung. The various device forums are full of posts from users of everything from the lowly Eris to the new X and Droid 2, the Fascinate and the Variant, etc.

Then we'll see the opposite responses telling us how "I've never had a problem with a phone made by (fill in the blank), you must have just gotten the one bad one."

As far as support goes, it's the same story, as I was mentioning before: some swear by phone techs and some say they can't even get the so-and-so to understand what they're talking about. I prefer in-store if possible because you're right there with the tech and the device, and there's nothing quite like face-to-face communication.

 

[nynvolt]

I've usually gotten steller service on the phone but for this I'm thinking it would be nice to demo the problem in person and kinda hoping since the rush is over and I've had three defective phones they may give me a new one. Probably not but I know for sure they won't send a new one if I call so guess it's worth a try.