Just got mine back with the same scenario and zero improvement. I called back and they suggested I send it in for a second attempt.

Luckily I was able to exchange it at Best Buy using the manufacturers warranty.They no longer carry the Prime so I get to upgrade to the TF700 Infinity.: )

 

What did you tell them was wrong with the prime?

 

Wondering if I can trade mine in for an infinity, but I do not have the receipt anymore as it was a Christmas present.

Anyone have this same dilemma? Do they require a receipt?

 

Did you purchase the extended warranty/Best buy warranty when you bought the Prime?

 

is the TF700 Infinity better then the Prime? I do not have a receipt to be able to return the prime to best buy. I wonder if they will just exchange it out for me. Please let me know what you think.

 

I tried today and they told me I needed a receipt. A real bummer considering the infinity addresses all the issues that the prime has.

 

Im interested in exchanging mine as well. I ordered it at bb online and had it the week of xmas. I have all receipts

am i still a candidate for exchanging? or is that too far out?

 

I'm curious of your result if you attempt this because I'm in the exact same situation as you.

 

I think ill give it a shot this weekend.

Ill wipe it clean, box it in the original box, print my original order confirmation, and walk right into BB

Ill tell them that since day 1 it has had wifi, GPS and BT issues, and apps crash constantly. Asus promised a fix via update, which never came. I also sent back to Asus for RMA and they returned it as fixed, but it in fact was not (not true, but how can they verify?)

I think given all of that, how can they deny me?

http://forum.xda-developers.com/showpost.php?p=30814597&postcount=840

 

Lying is always the best method...

 

Just got back from Bestbuy, success! Sorta ....

Back in december when i bought this, i called and complained about delayed shipping and got a $50 credit back to my CC.

Well today they were all set to do an even exchange, and all of a sudden they got a popup "$50 Dot Com Allowance". Nobody could figure out what it meant, and i played dumb. The system wouldnt allow them to proceed as an even exchange, so i decided to just pay the difference.

I walked up to the counter and plead my case, the lady said its not possible. I said "But bestbuy told me the TF201 was discontinued for manufacturer defect reasons, replaced with the TF700 and they suggested i come do a swap at my local store". She called for a manager, who quickly agreed with me and approved the transaction.

So for $50 i get the newer unit, no scratches or hours used. I feel good about it.

This one is getting rooted

 

I just exchanged my prime for an infinity with success. Anyone know if the prime dock works with the infinity?

 

Yes, the Prime dock absolutely works with the Infinity. I traded my Prime in at BB like yourself and use my Infinity with my Prime dock everyday.

Just make sure it is lined up properly when seating it in the dock. ENJOY!

 

Called BB today to see if i could get in on this infinity swap as well. The rep at the store told me i needed to contact asus to confirm that mine is part of the "recall" and to have asus notify BB on my behalf before they can do the exchange.
Wtf?
Was bought Jan 26th. Could i jus go to BB with intention of returning it within it's 1yr manufactures warranty?

 

I just got back from BB with my new Infinty. I went in and talked to geek squad explaining the Wifi, Bluetooth and GPS issues. I also told tem I spoke with Asus and a Rep from Geek Squad (both true) and they told me to exchange at a local BB. I brought my Prime back in it's original packaging with everything it came with (minus the plastic wraps) and a receipt and they swapped it out no problem. Actually they told me to go pick whatever tablet I wanted.

 

I bought mine from Office Depot. Does anyone know if they have the same type of exchange program? Or can I take it to Best Buy and exchange it there?

 

Not sure about Office Depot's return policy maybe just give them a call. You definitely can't return it to Bestbuy.

 

In order to return mine to best buy, should i first call asus and/or grek squad to see what they say, or just take it in?

 

Do you have the receipt and when did you buy it?

 

I bought it at the beginning of January, and when i sign in to my best buy account, it shows the transaction, it just pull up all the details, but still shows asus tf-201.

Edit: i guess i should also note that i bought it online

 

As long as you have proof of Purchase you should be good. I have returned or exchanged a few things that I purchased on Bestbuy.com in store.