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Best Buy switching repair contractor

Discussion in 'Off Topic' started by Frogbone, Apr 15, 2011.

  1. Frogbone

    Frogbone Well-Known Member
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    Went to Best Buy today for some unrelated products but thought I stop by the wireless department and ask about the light leakage that I have had for many months.
    I happen to have the very first EVO that was sold at that store on launch day and I purchased the insurance / replacement plan.

    Anyways, I never pursued having my light leakage fixed as the EVO was always in such high demand that they probably wouldn't have had one to give me.

    So I asked today if they would fix my light leakage problem. The girl said I should wait until the 22nd when they switch their repair contractor. She said that they weren't very happy with the current one and that repairs and/or phone replacements usually took around 30 days.

    She said the new contractor won't repair my phone, they would replace it and I would get a new one within 1 to 3 days.

    Thought I would report this for others who have the Best Buy protection plan and are looking for service.
     

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  2. lordofthereef

    lordofthereef Android Expert
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    Likely it will be replaced by a refurb. My girlfriend is assistant manager at the local Best Buy. I need to find out about this.
     
  3. zuben el genub

    zuben el genub Android Expert
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    As long as they don't switch the contract to the Geek Squad.
     

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