Well, I spoke to two more VZW reps. If I want a different model (a Blackberry, for instance), I'll have to send my Droid back to Wirefly. If there's anything wrong with the Droid, I can take it to my local Verizon store for another Droid. I didn't know I wouldn't be getting a NEW Droid if this one's defective. I was told that customers always get a refurbished phone when they switch to another Droid (or whatever phone they had to begin with). I'm not too concerned because there's a one year warranty on the refurb phones. My Droid seems to be fine aside from the tiny error here and there (screen not scrolling for several seconds, etc.) and my activation fee was already subtracted from my first bill. That beats paying $35 and waiting a month or two to see the credit on another bill.