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Support Black Screen on S3

Discussion in 'Android Devices' started by jason_85, Jan 7, 2013.

  1. jason_85

    jason_85 Member
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    Jan 7, 2013
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    Hi,

    This morning i was trying to fit my case and now my screen is balck and i can't see anything.

    I am worried i might of hit some buttons to change the brightness or something along those lines. Unfortunately i cannot see anything in order to fix this and due to the visibilty i can't factory reset.

    Any tips?? The notification falshes as well as the buttons light up eitehr side of the home button.
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
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    Welcome to AF!
    Try pulling the battery and put it back in, the power up.
     
  3. jason_85

    jason_85 Member
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    Thanks!

    I have tried that with no luck. I have done some searchs and read there might be a connection/cable issue with the screen. any idea how valid this is and how to fix?
     
  4. Mikestony

    Mikestony ~30% Carbon Black ±
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    Now that I don't know. However, before you try my next suggestion, perhaps someone could validate this:
    boot into your stock recovery by shutting the phone off...and while holding the home button/volume up button, press and hold power. (at this point you will be holding down all 3 buttons), until your recovery screen comes up.
    Now, being rooted myself, I do not know what options in the stock recovery are.
    But I would surmise there would be an option to factory reset, or clear storage or something to that effect.
    Like I said, I rooted from the beginning, and I don't even know if the stock recovery is accessible if not rooted, or, if there is an option to factory reset in there.
    That is why I would like someone else's opinion about my suggestion:)
     
  5. Mikestony

    Mikestony ~30% Carbon Black ±
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    I find it odd that you were only trying on the case. Does the case cover the proximity sensor? located , i believe, to the left of the front camera?
     
  6. jason_85

    jason_85 Member
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    Same!

    Close, but i have removed the case and screen protector and then restarted once the battery was removed as i have read before the sensor may impeded it.

    On a restart i don't even see the samsung boot up screen
     
  7. GoldenDiamond

    GoldenDiamond Well-Known Member
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    might be just a defective phone, how long have you had it?
     
  8. jason_85

    jason_85 Member
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    only a month
     
  9. Mikestony

    Mikestony ~30% Carbon Black ±
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    Very odd I think. I assume you can exchange it for another if no other solution is posted here.
     
  10. jason_85

    jason_85 Member
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    Hopefully a solution pops up. The screen connection one sounds interesting.

    I don't really want to go through the whole warranty claim as this traditionally takes an extremely long time here in Aus.
     
  11. Mikestony

    Mikestony ~30% Carbon Black ±
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    If it is in fact, a screen connection thing, then there is nothing you can do about that barring taking the phone apart:eek:
    Seems coincidental to your case install tho eh?
     
  12. jason_85

    jason_85 Member
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    indeed. and obviously taking the phone apart will void my warranty.
     
  13. GoldenDiamond

    GoldenDiamond Well-Known Member
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    but if you still have your warranty, you should be able to get it exchanged.

    you could have possibly pressed too hard on a spot but even then, it shouldn't happen.
    I would use the warranty and get a completely new one.
     
  14. SUroot

    SUroot Well-Known Member
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    Lets first establish - when you pulled the battery out, did you see the boot animation?

    If you did not, its definitely hardware. If you did, it's definitely not hardware
     
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  15. jason_85

    jason_85 Member
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    nope didnt see anything. can still ring the phone and receive msgs................ just cant see them
     
  16. SUroot

    SUroot Well-Known Member
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    OK so its hardware. Call whoever you need to for warranty.
     
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  17. jason_85

    jason_85 Member
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    Thanks

    Ill start the painful warranty/waiting process
     
  18. SUroot

    SUroot Well-Known Member
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    good luck. It may be lengthy but its worth having a fixed device at teh end :)
     
  19. kingjavs

    kingjavs Well-Known Member
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    I had the same problem, it appeared to be the LCD/Digitizer. This causes the screen to go blank, but everything else still works, music/calls/texts. I live in the US, took it to an ATT store, and were able to send me a new one(probably refurbished) next day. I dont think there is a way to fix it without dissembling your phone, and even then it would be expensive, like suroot said your best bet is to try and claim the warranty.
     
  20. jason_85

    jason_85 Member
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    thanks everyone for your help
     
  21. Annoyed82

    Annoyed82 New Member
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    Don't be foolish and try fixing it yourself. This appears to be a case of your device being defective, in which case you are covered by the warranty. Just be happy that it happened now and not a year from now.
     

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