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Black Screen Problem

Discussion in 'Android Devices' started by ZosoZeppelin, Dec 29, 2012.

  1. ZosoZeppelin

    ZosoZeppelin Lurker
    Thread Starter

    I am currently experiencing something that some might call the Black Screen of Death. Yesterday, after about an hour of skiing I went inside to warm up and check my phone. The phone was in a breast pocket and was not at all exposed to the snow. My Droid Razr Maxx also did not display anything while the function keys and notification LED are still working as normal.

    I was able to power down the phone using the Power and Volume Down buttons. Its been hours since the black screen has occurred and I'm desperately trying to find a solution. I've tried to hold the both volume buttons and the power buttons simultaneously but was not able to see any black and white menu. I have not been able to see any image on the screen during this time. The phone was charged for a large amount of time between yesterday and today. The screen is not responding to any touch as far as i can see because I sense no haptic feedback.

    I have yet to visit a Verizon store because I am currently away from my home on vacation. I am seeking this forum of vast knowledge to see if someone out there has a possible solution to my particular issue. I really don't want to have to go through the process of getting a new phone, but if there is nothing I can do to fix it I will have to. Thanks in advance for helping me out.

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  2. carracerz14

    carracerz14 Android Expert

    Power and volume down will force a reboot not just power down. If that doesn't fix it then I'm afraid you may have to get a replacement. The screen may simply be dead.
  3. carracerz14

    carracerz14 Android Expert

    Also, don't waste time going to the store as there is likely nothing they can do except call tech support and send you a replacement. Save your self the headache and gas and just call tech support from another phone

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