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Support black screen

Discussion in 'Android Help' started by Dennis Long, Jan 5, 2015.

  1. Dennis Long

    Dennis Long Lurker
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    When I go to make a call and hit the green "call" button, immediately my screen goes black. The call goes through, but I have no screen, so I can't hang up or open up my keypad to type numbers. The only way to end the call is for the other party to hang up. Then my screen comes back on. Could it be the sensor? But why only when I hit the "call" button. I have a Nexus 4 and updated to 5.01. I think my problem started before the upgrade, but not positive. Any help would be greatly appreciated as I am very frustrated right now.
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
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    It may be the sensor, but do you have anything covering the sensor like a case or screen protector?
    I'm not familiar with the Nexus 4 so I'm not sure where exactly the proximity sensor may be. :)
     

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