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Black spots on the photo taken from S4

Discussion in 'Android Devices' started by rpgutsy, Dec 6, 2013.

  1. rpgutsy

    rpgutsy Lurker
    Thread Starter

    Guys, can you help me out what's wrong with my samsung galaxy S4? I noticed that there are several black spots coming out everytime i took photos on my S4. i already cleaned the camera (external) but the dirt is somewhere inside the lens. Is there a way to fix this? or does it require to replace the camera? i can't post any image yet as im a new user level on this forum. thanks.

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  2. rpgutsy

    rpgutsy Lurker
    Thread Starter

    im not sure if it's really dirt inside the lens but if its sealed, how did it happened?
  3. cybertec69

    cybertec69 Well-Known Member

    Did you remove the plastic film from the lens.

    Sent from my LG-V500 using Tapatalk
    Riche101 likes this.
  4. Riche101

    Riche101 Android Enthusiast

    Duh thnx just seen this never thought of checking that
  5. rpgutsy

    rpgutsy Lurker
    Thread Starter

    Yes. My phone is 3 months old and this problem occurred yesterday. Before i only see one black spot but now its goes 6 to 8 black spots.
  6. rpgutsy

    rpgutsy Lurker
    Thread Starter

  7. rpgutsy

    rpgutsy Lurker
    Thread Starter

    oh, the S3 and s4 phone cameras were different. i cant use the method used as seen in youtube link . There is no plastic lens cover either in my S4. so that means i need more suggestions from you guys.
  8. AeolianReflex

    AeolianReflex Android Enthusiast

    Check very closely because the film is sometimes really hard to see. I've handled close to twenty S4's and all were shipped with the film on them. It is not the same as on the S3 it is clear film to protect the lens during handling and shipping. Like the one on the S3 it actually has an opening in the center and allows you to take clear pictures at first but after time lint and what not gets trapped underneath causing spots just like you are describing. The lens is still fully sealed when it is removed as it is just a thin piece of film.
  9. rpgutsy

    rpgutsy Lurker
    Thread Starter

    i tried using a magnifying glass and the thin film was not really there. i went to a 3rd party technician and told me they can remove that black thing however, the warranty will void. if i go to samsung, the unit will take a long time before it will be repaired.
  10. AeolianReflex

    AeolianReflex Android Enthusiast

    If you are sure that the film is not there I am stumped. The S4 camera is sealed really well and I cannot understand how debris can get underneath the lens cover unless it was not installed correctly in the first place. Perhaps a warranty replacement is your best recourse.
  11. rpgutsy

    rpgutsy Lurker
    Thread Starter

    the only video i saw was the one with obvious thin plastic film. other than that its the lens itself. i hope some members here can post me a DIY way of cleaning the lens.
  12. shmn

    shmn Android Enthusiast

    Are the spots large or small? Pixel sized or large blotches? Are they clearly defined or hazy?

    It would help to post a sample. If you can't upload to here...upload to any number of locations and post a link. There are numerous ways to post photos on the Internet for free.

    Did you try to tap one of the corners of the phone on a table to see if you can make the spots move around and dislodge themselves?
  13. AeolianReflex

    AeolianReflex Android Enthusiast

  14. rpgutsy

    rpgutsy Lurker
    Thread Starter

    yes i saw that video and my S4 no longer have that thin film

    this is the photo taken from phone

  15. Digital Controller

    Digital Controller The Real Bass Creator

    It looks like it's definitely something with the hardware, I would take it in to your nearest carrier store and ask them about it, or email/chat with samsung.
  16. MYKEL61

    MYKEL61 Well-Known Member

    Thank you AeolianReflex I never noticed that small circular donut shaped piece of film. Thanks for the video link!!!!!! Easliy removed and makes a WORLD of difference!
  17. alexandret

    alexandret Lurker

    I have the same problem on my s4. Maybe I have even more of those black spots but they look identical to yours. Did you end up solving this problem? Did you take it in for repair under warranty?
  18. ironass

    ironass Extreme Android User

    Hello and welcome to Android Forums alexandret! :)

    Does your question mean that the fix, described in the thread, has not worked for you?
  19. alexandret

    alexandret Lurker

    If the fix you mean is removing the camera lens film cover, then no. I removed that film the day I got the phone. My problem is identical to the one from user rpgutsy.

    I have used a blower, knocked on the lens, etc. They just don't leave.
  20. ironass

    ironass Extreme Android User

    If you have removed the plastic film, as per the video, and the camera lens is clean and dust free then I would suggest taking your phone to the nearest Samsung Service Point or your carrier and request a fix or replacement under warranty as it would seem that the problem is internal dust on the lens.
  21. alexandret

    alexandret Lurker

    I ended up taking it in for service at a repair center. They replaced the camera module, under warranty. Now the problem is solved.

  22. ironass

    ironass Extreme Android User

    Thanks for the update. Glad you have got it sorted out alexandret

    Although the phones are assembled under clean conditions, it only takes a few microscopic specks of dust under the lens, during assembly, to cause a problem.

Samsung Galaxy S4 Forum

The Samsung Galaxy S4 release date was April 2013. Features and Specs include a 5.0" inch screen, 13MP camera, 2GB RAM, Exynos 5410 Octa processor, and 2600mAh battery.

April 2013
Release Date

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