Help Blu Studio Energy Wireless Update: No texts or calls now

[ANFrancaise]

Hi:


I did the recent wireless update yesterday and now cannot send or receive texts or send or receive phone calls either. I apparently can make a Fake Call but not a real one. I am also unable to gain a Data connection. I am able to connect to wireless when near my home connection, but cannot click the Data connection button to enable. I am able to play music and use apps when a wireless connection is available.

I should note that my Android Version is: 5.0.2.
CPU Model: ARMv7 Processor rev 3 (v71)
Carrier: T-Mobile
Rooted: No (?)

I don't think my phone is rooted, from what I recall, that means that I have programmed it entirely myself and removed all system settings and such. I have not done this so I don't think it's rooted.

HELP!

 

[Jfalls63]

Have you checked to see if your APN settings are still correct?

http://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/

 

[ANFrancaise]

Thank you so much for your help Jfalls63! I really appreciate it. I wasn't able to restore the APN settings or clear the SIM card error I received via the above link because when I tried to follow the instructions: Settings > Wireless Connections > More > Mobile Networks > Access Point Names, the "Wireless Connections" option was grayed out so I could see it but couldn't select it. But I'm happy to report that after much frustration, I got it sorted out. In the end I had to call my carrier (T-Mobile), they were not able to restore the Sim Card over the phone but they advised to do a factory re-set, which I did, and things seem to be working so far. I'm now able to message, call, use data, and it looks like my apps are all restored.

Thank you again for your reply. Have a nice weekend!!