I don't know if this is an issue with the phone or my headset, but it did work properly with my old (non smart) phone. I have the Jawbone Icon and am able to pair it with the Incredible and use it (it was a little tricky at first, but I'm learning slowly). However, when I use the toggle to turn bluetooth off, the device won't reconnect when I turn it back on. With my old phone, I could turn bluetooth off and back on, and when it turned back on, it would pair up with my device no problem. Anyone else run into this issue? Am I just missing something simple?