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Bluetooth issue

Discussion in 'Android Devices' started by inspiron, Sep 20, 2020.

  1. inspiron

    inspiron Lurker
    Thread Starter

    I have a 2013 Kia Optima EX. I have a Driod Turbo with Verison. My blue tooth has worked fine for some time. Then I started to have an issue with voice system no hearing me. All other aspects of the system seems fine. I took my car to the Kia dealer and they said they paired one of there phones and everything worked fine. They said my phone was the problem. I called Verison and there tech support said its time for me to get a new phone. I have an issue with this. If my phone has worked in all aspects for some time and now the only issue is the Bluetooth system in the car cannot hear me, I don't think a new phone is the fix. I tried using my sister's phone and I have the same problem.

    Is there settings on phone or Bluetooth Radio that could be checked? Can the Bluetooth radio be reset? Phone reset?

    Any ideas?
     


  2. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    I think Verizon may be right. Unfortunately technology marches on at a much faster pace than most other things. A 6 year old phone would have been showing it's age a few years ago. A simple app update or security patch might break old protocols that are no longer supported.
     
    ocnbrze and Dannydet like this.
  3. That's a problem, not an issue. Why are you afraid to use direct words?
     
  4. Dannydet

    Dannydet Extreme Android User

    Your current device is limited technologically. There's the issue.
     
    ocnbrze likes this.
  5. neuromonkey

    neuromonkey Lurker

    There are two perspectives, here. One is, "My devices have worked together for years. They stopped working as they used to. Why, and how can I fix it?" Both perfectly reasonable questions. A next question might be, "What changed, and why?" Also a reasonable question, but not one that always has a single, simple answer.

    Another perspective is that technological devices are complex and ever-changing. This is due to a lot of reasons, like the desire to add new features and incorporate new technologies, the need to continuously fix security issues that arise from continuously changing the hardware and software, the need to create and market new & more exciting devices to consumers, etc. You may not want to spend the time to fully understand the technical details of the answer. In that case, you'll have to accept someone else's advice when they say that you need to simply accept that phones change rapidly, and the easiest & cheapest thing to do is to adjust your expectations.

    New features & methods are always being created. If those features & methods are adopted by phone makers, they eventually become standardized. When your phone was released in 2014, an older version of Bluetooth was in use. Older, very different versions of Android were in use.

    It would be impossible for every device manufacturer to perpetually find and fix every compatibility issue with every new version of Android with every one of their devices. That's why phone makers have "end of support" dates. It doesn't mean that your phone suddenly stops working, it means that that's the point at which they stop fixing problems that come from using the device with new wifi protocols, new cellular standards, new versions of apps, new versions of Android, Bluetooth, etc. etc. etc.

    So what changed with your car and your phone? Beats me, but one possibility is that one or other had -something- that updated, somehow. Or, it could be that something broke. (Have you tried other phones, yourself? Have you tried using your phone's mic with other devices besides your car?) It is possible to track down the cause of the problem, but it isn't feasible for a business to do that for you without charging you a lot of money for the expert labor involved. Your problem could cost many thousands of dollars to identify, and there's no guarantee that it _is_ fixable. (For example, some vendors have locked bootloaders and crytographically validated firmware updates, and they may forbid downgrades. There are reasons for doing that, too.)

    Short answer: trust us when we say, "It may be fixable, but it isn't rational to attempt it. It would cost a LOT less to simply get a newer phone that supports current Bluetooth profiles and protocols." If your new (or newer) phone has the same problem, then you'll know that something broke. Otherwise, your phone is old, and no company can possibly support every version of everything, going back years.

    I know it's frustrating, and it may feel like a conspiracy against you, but it isn't. (Usually.) Constant updates are unnecessary (and mostly undesirable) when it comes to simple machines. With complex, interrelated systems of many, many devices, all communicating in a variety of ways... you simply have to adapt.

    You could buy a still-supported used phone, if you wanted, but be aware that by buying a three year-old phone to replace your six year-old phone, you may not get six years of trouble-free use out of it. Your carrier should tell which devices they support. Grab something newer. In the mean time, have your friends test out media & phone stuff. That'll let you see that other devices may work differently.

    I hope you found my response to be direct. Remember, the fact that you're frustrated by the situation isn't evidence that people are trying to bamboozle you. I'm not. I have absolutely no stake in whether you get a new phone or not.
     
    #5 neuromonkey, Sep 25, 2020
    Last edited: Sep 25, 2020
    Dannydet and ocnbrze like this.

Motorola Droid Turbo Forum

The Motorola Droid Turbo release date was October 2014. Features and Specs include a 5.2" inch screen, 21MP camera, 3GB RAM, Snapdragon 805 processor, and 3900mAh battery.

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