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General Boost customer service & tech support

Discussion in 'Android Devices' started by freesunshine, Jan 5, 2013.

  1. freesunshine

    freesunshine Well-Known Member
    Thread Starter
    43

    Jul 5, 2011
    192
    39
    43
    Male
    PortWetland, OR
    I must say, it is a pain in the a$$ to go through the prompts to get a live person on the phone. However, once you're in, it has been nothing but an awesome and pleasure experience with both customer service and especially tech support (main the reps in El Paso, TX)!

    I understand your mileage may vary but I've called many time and pretty much every calls I've made has been awesome...it's a rarity now days!

    I thought I would share this since we complaint more than give credit where credit is due! :D
     

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  2. Codegerm

    Codegerm Well-Known Member
    413

    Jul 13, 2011
    3,753
    1,266
    413
    Male
    Commercial service Technician for ADT
    Gainesville, FL
    When I have talked to them it has always been great for me. I have been with Boost for years now. It is just the automated system people tend not to like, and most every company uses them. When the Company I work for asked us how to improve the first thing all of us technicians said was to get rid of the automated prompt system. Most companies don't realize how much easier dealing with a customer will be if they haven't had to navigate an automated system to get to a person.

    Codegerm
     
    LilBit likes this.
  3. albanymike

    albanymike Well-Known Member
    36

    Jul 20, 2012
    197
    9
    36
    Male
    Albany new york
    I have had no problems what so ever, Had the warp and was goona send it in to samsung to be repaired and the ladies said i'll send you a referb phone to use. I called back and said I do not need the extra phone(rooted it solved all problems) they told me to keep it as a back up. there a 800 no. that they pick right on up! I'll post it later phone is off.
     
  4. SelfElevated2

    SelfElevated2 Well-Known Member
    213

    Jul 25, 2012
    1,335
    527
    213
    Male
    Auto mechanic
    Baltimore, Maryland
    Lol here is a direct number to boost customer service. No numbers to punch, just a live person in one or 2 rings
     

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    jackbquick123 and LilBit like this.
  5. kevincott

    kevincott Well-Known Member
    163

    Jul 12, 2011
    1,267
    296
    163
    Chicago, IL
    jackbquick123 and LilBit like this.
  6. LilBit

    LilBit Well-Known Member
    533

    Sep 1, 2012
    5,865
    3,306
    533
    Female
    U.S.A.
  7. freesunshine

    freesunshine Well-Known Member
    Thread Starter
    43

    Jul 5, 2011
    192
    39
    43
    Male
    PortWetland, OR
    I've had that number but it's a hit or a miss for me. :thinking:
     
  8. Madroxide

    Madroxide Well-Known Member
    43

    Sep 26, 2011
    302
    27
    43
    Boost Sales Rep
    Huntsville
    I work at a Boost store and that number has gotten me through faster than the dealer que sometimes.
     

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