Im having so many problems with the customer service for the phone. The microphone isn't working on my phone so when making phone calls no one can hear me and recording from the video recorder is low .i called boost mobile and they all said the same thing and trouble shoot it but nothing worked. They also told me to go to sprint's store which i did and they said they have nothing to do with the phone. Called back and now telling me to find a boost mobile store and if they don't replace it to have the manager to call them. I'm running all around and calling multi times to have it replaced which is a hassle. The phone is really nice though. I just have a bad one. spent all day trying to replace it.