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Boost Mobile Stole $300 From Me.

Discussion in 'Boost Mobile' started by Fck Boost, Aug 23, 2018.

  1. Fck Boost

    Fck Boost Lurker
    Thread Starter

    After over 2 weeks of phone calls and emails through Boost Mobile's inane customer support system, I have gotten exactly nowhere. On August 7th, I ordered a pre-owned galaxy s8 from boost mobile's own store. It was shipped and I took it to a local store to have it activated and added to my family plan. After an hour and a half of waiting, I was told that they were unable to activate the phone and that they had filed a technical support ticket. They told me to call back in 2 days, and I did. I was then told that they had somehow refurbished the phone incorrectly, and it was still connected to another account. Pain in the ass, but I was fine with sending it back and getting a new one. I talked on the phone with a representative and they gave me all of the information I needed for the RMA, including the RMA number. A couple days later, a box arrived in the mail with postage on it to 2675 Reeves Road, Plainsfield Indiana. I put my phone in the included envelope along with it's charger, just as I was instructed, and sent it off along with the RMA number. It then, of course, seemingly disappeared. No representative I have talked to since has any recollection of my Case or RMA number, and it is seemingly not connected to my account. They continually refer me to Brightstar, who then refer me back to boost. (I should mention that Brightstar customer support is far nicer than boost's) It has been 2 weeks since I sent the phone in, and I have heard nothing of it from anyone I've called. It seems an awful lot like I have been scammed out of my money, and am strongly considering taking my entire family plan to a different provider. Sorry for the long post, but I had to get this out there somehow.
     

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  2. maire5

    maire5 Well-Known Member

    If they don't make this right, you should change carriers. If they wanted your business, they would bend over backwards to see that you are satisfied.
     
    rickwonders likes this.
  3. Cyberdev

    Cyberdev Android Expert
    Recognized Developer

    Or put in a Law Suit
     
  4. bcrichster

    bcrichster ROMinator
    Moderator

    Wow, just... Wow. I'm actually kinda shocked. I use Boost Mobile, Who did you use for RMA shipping?
     
  5. mydian

    mydian Android Expert

    Did you buy it with a credit card? This is the perfect example of when to do a charge back! Screw them. I've been having tons of problems with Boost lately myself that I won't get into in this thread. But yeah, their customer service is horrible!
     
  6. bcrichster

    bcrichster ROMinator
    Moderator

    I think maybe their customer service is outsourced to middle East, from their accents. Very heavy accents, Lol.. Sometimes difficult to understand
     
    rickwonders likes this.
  7. KBU2

    KBU2 Android Expert

    Unfortunately issues like that can take up to 60 business days to resolve if the product has to be shipped abroad to be serviced and taking an account that whom ever Boost Mobile subcontracted their Technical Services and repairs to at ground shipping rates, it can take longer than that to resolve.
     
    maire5 and bcrichster like this.
  8. dontpanicbobby

    dontpanicbobby 100% That Guy
    VIP Member

    Sounds like you bought the phone outright.
     
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