Help Boot error!

[Buddyboy]

Hey guys.

I've had my Volt with Virgin Mobile for about a month and it's been great. Today I was prompted to install an update and I did then the phone reset itself to apply it. Upon rebooting, on the LG logo screen it displays the message "Secure booting error. Cause: boot certification verify."

I scoured the internet looking for solutions. I've hard reset the phone, went into recovery mode and wiped the cache and did a reset but to no avail - the message remains.

This phone has never been rooted and I didn't install any suspicious apps or anything. It just happened after I tried to install the update.

Any insight would be really appreciated.

 

[bg4m3r]

You can either take it back and exchange it, or they might be able to fix it (unlikely), or send it in to LG. Other than that, follow this:
http://androidforums.com/volt-all-things-root/861292-how-restore-phone-dl-mode.html

That will restore the preupdate software, but it is non carrier specific, and will likely make it so you can't take it back.

 

[Buddyboy]

Thanks for the reply! That looks a little too technical for me (I'm not very familiar with all that kind of stuff). I'm just going to return it. But, do you know how this happened so I can avoid it on the future? Was it the update? And if so, why would a prompted update break my phone.

Thanks so much for shedding some light on this!

 

[bg4m3r]

Something could have downloaded incorrectly and/or didn't install right. You shouldn't have any issues getting it exchanged or fixed. That's totally their fault.

 

[Buddyboy]

Thanks. I loved the phone. Seems like I'd be safe getting another Volt and never installing another update. Thanks again!

 

[bg4m3r]

In the event that they just exchange it, you will probably get one that already has the update. Updates are important. This one has improved memory usage, battery life, and, for some, better reception. What happened to you was a random glitch, and unlikely to happen again. Something to keep in mind would be to make sure you are in an area with good reception when downloading updates, especially big ones. I don't know if OTA updates will download over WiFi, but that would be even better.

 

[SteboMT]

I've hard reset the phone, went into recovery mode and wiped the cache and did a reset but to no avail - the message remains.

If you booted into recovery and cleared the cache, doesn't this mean you have CWM or TWRP installed? And to install those wouldn't you have an unlocked bootloader?

Confused as I don't have a recovery mode on mine and it is stock with all updates installed.

 

[Buddyboy]

All I did to get into recovery was hold down the volume down button and power button, and when the LG logo came up, I let go on the volume and kept holding down the power. Then it will say "Factory reset processing" then I let go of everything and it took me to the recovery menu.

 

[Buddyboy]

Just an update for anyone in the same situation. I called my carrier and they said it was covered under the manufacturer warranty and they mailed me a replacement and I sent the bad one to them (for free).

 

[bg4m3r]

Just an update for anyone in the same situation. I called my carrier and they said it was covered under the manufacturer warranty and they mailed me a replacement and I sent the bad one to them (for free).

Out of curiosity, is it updated?