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Accessories Bought an OtterBox, part missing?

Discussion in 'Android Devices' started by emoore911, Oct 3, 2010.

  1. emoore911

    emoore911 Newbie
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    I bougth an Otterbox at Sprint and it didn't come with the screen protector? It was the last one they had and the rep didn't know if it was supposed to have one. My question...does the Otterbox come with a screen protector and if so how do I go about getting one? Thanks!!:D
     

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  2. Pbaff

    Pbaff Newbie
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    Mine cam with a screen protector so I would assume they all would. I don't know how you would go about getting one. You could contact OtterBox at their website or try returning it to sprint and getting a new one.
     
  3. emoore911

    emoore911 Newbie
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    Thanks! Just sent an email to Otterbox asking how to get one.
     
  4. lembowski

    lembowski Well-Known Member
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    You probably got a used case. I returned my Otterbox and they looked it over and put it back on the shelf.
     
  5. 5maximus71771

    5maximus71771 Member
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    I've seen this happen so many times,Dude I'd bring the case back to the Sprint store,why should u shell out anotther $10 on another SP?
     
  6. Darkshear

    Darkshear Member
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    Agreed... They sold you a returned case. Take it back!

    Or, go buy another case, new, at a discounted rate, pull the screen protector out of it, then return that one to the Sprint Store, get a full refund.
     
  7. emoore911

    emoore911 Newbie
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    I contacted Otterbox and they are sending me one at no charge. The case looks new it was just missing the screen protector. I got resolution so I'm happy. :D Thanks everyone!!
     
  8. tyr-sog

    tyr-sog Newbie
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    Michigan
    This just happened to me. Personally the way the salesman was acting I suspected that maybe these stores are taking the screens out to make a sale on the SP. I mean I didn't have the O-Box in my hand for 3 seconds and he's trying to sell me a $30(yes, way overpriced) SP. Then claims that the otterboxes never came with a SP and opened the 3 they had in stock, no SP's. I simply pointed out that the package shows the content of the box and there's the image of a SP. Not to mention OB site claims they do along with dozens of reviews.

    Regardless there's an issue and OB should seal their boxes tight. They(sprint store) offered a free aftermarket no brand SP for free but the OB rang up 39.99 +tax. Feeling that I was paying for that no brand SP anyways, and the fact that my gut was telling me that something unethical was going on here, I just walked out.

    If it's Otterbox shipping used cases back out with a missing SP, well maybe I'll just avoid the product all together.

    Be nice to know the truth being this is one of the higher end cases at a cost.
     
  9. tyr-sog

    tyr-sog Newbie
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    Went to another local Sprint store and bought it, 25% off for $27.

    Really nice product.
     
  10. Jackk819

    Jackk819 Lurker
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    How is everyone getting 25% off at sprint stores?
     
  11. EVU

    EVU Well-Known Member
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    Sprint Premier Member get 25% off.
     
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