Bought used Virgin Mobile S7- can't activate
I bought a used virgin mobile s7 off ebay, which is pretty hard to find at a decent price, so I could stay with my $35/mo plan on Virgin. Finally got it in, tried to activate it from the VM site and cue sad trombone:
WELL, THIS IS UNFORTUNATE
Sorry, this device is not compatible with Virgin Mobile service. Select "shop phones" to choose a new or Pre-Loved Phone and join Virgin Mobile.
I sent an email to VM to ask about it, slow response there, but got:
I have tried to activate your device with the information provided on
your e-mail. However, according to the error message received, the
device is not loaded on the system. I suggest you to reply with the
Samsung Galaxy S7 ESN/MEID(DEC), it can be located by dialing ##6343#,
after that the number will automatically appear on the screen.
Dialing that informs me the device isn't registered on the network. Phone didn't come with a SIM, so I thought I might need to buy a nano sim from Best Buy in order to get it to work, but didn't want to risk the $10 lost if it still wouldn't activate. Called VM this morning and was told that the phone seemed to have been unlocked. So, even though it's a virgin mobile phone, some douche unlocked it then sold it on ebay as virgin mobile.
As VM doesn't allow BYOD and the rep informed me this morning that once the device is unlocked, they couldn't lock it back onto VM (not sure about that), does this mean I have an overpriced paper weight? I have an authorized RMA from the seller, but since it was quite difficult to get this phone in the first place, I want to make sure I've exhausted my options here.
Has anyone gotten an android locked to VM? Any ideas? TIA.
I bought a used virgin mobile s7 off ebay, which is pretty hard to find at a decent price, so I could stay with my $35/mo plan on Virgin. Finally got it in, tried to activate it from the VM site and cue sad trombone:
WELL, THIS IS UNFORTUNATE
Sorry, this device is not compatible with Virgin Mobile service. Select "shop phones" to choose a new or Pre-Loved Phone and join Virgin Mobile.
I sent an email to VM to ask about it, slow response there, but got:
I have tried to activate your device with the information provided on
your e-mail. However, according to the error message received, the
device is not loaded on the system. I suggest you to reply with the
Samsung Galaxy S7 ESN/MEID(DEC), it can be located by dialing ##6343#,
after that the number will automatically appear on the screen.
Dialing that informs me the device isn't registered on the network. Phone didn't come with a SIM, so I thought I might need to buy a nano sim from Best Buy in order to get it to work, but didn't want to risk the $10 lost if it still wouldn't activate. Called VM this morning and was told that the phone seemed to have been unlocked. So, even though it's a virgin mobile phone, some douche unlocked it then sold it on ebay as virgin mobile.
As VM doesn't allow BYOD and the rep informed me this morning that once the device is unlocked, they couldn't lock it back onto VM (not sure about that), does this mean I have an overpriced paper weight? I have an authorized RMA from the seller, but since it was quite difficult to get this phone in the first place, I want to make sure I've exhausted my options here.
Has anyone gotten an android locked to VM? Any ideas? TIA.