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Support Brand New HTC Wildfire S Does Not Sync

Discussion in 'Android Devices' started by kiwichick7, Sep 20, 2011.

  1. kiwichick7

    kiwichick7 Lurker
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    Hi everyone,

    I have bought a brand new HTC Wildfire S. I am trying to sync my contacts and calendar etc into this phone but it just doesn't work.

    I have installed HTC Sync on my laptop running Windows 7 Ultimate.

    When I connect the phone, and select the connection as HTC Sync, it finds the HTC Sync on my laptop, but then a button saying "sync now" just appears on the phone. I don't get a "device setup screen" or a "device panel", so I can't choose what I want it to sync, it's just blank.

    I have trawled through the help guide online to find out how to set up the sync so I can sync my contacts etc and it says this:

    1. Connect HTC Wildfire S to your computer using the USB cable that came in the
    box.
    2. When HTC Wildfire S prompts you to choose a type of USB connection, tap
    HTC Sync, and then tap Done. Wait for HTC Sync to recognize HTC Wildfire S.
    3. On the Device setup screen, enter a name for HTC Wildfire S.
    4. Click Save. The Device panel then opens.

    I connect the phone, yes it comes up with the choice of USB connections. I choose HTC Sync, and then Done. It displays the USB debugging, very good, but then a blank screen with "status - connected" and the "sync now" button appears.

    I DON'T GET A "DEVICE SETUP SCREEN" ON WHICH TO ENTER A NAME AND A "DEVICE PANEL" DOES NOT OPEN.

    I have uninstalled and reinstalled a gazillion times. I have downloaded the latest version from the HTC support website, all with the same result - I do not get a "device setup screen" or a "device panel".

    I emailed HTC support, they replied telling me to uninstall, reinstall and reboot. They are useless.

    I am tearing my hair out and if I can't resolve this today, the phone is going back to the shop.

    PLEASE can someone help me with this? Thanks in advance.

    :mad:
     

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  2. El Presidente

    El Presidente Beware The Milky Pirate!
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    I've found that MyPhoneExplorer is a much better sync solution than HTC Sync, you might want to give that a go before taking the handset back.
     
  3. kiwichick7

    kiwichick7 Lurker
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    Thanks for that, I downloaded the software but that doesn't work either. I get this error msg:

    Connection to phone could not be established:
    SocketErrorr: 10061 - Connection is forcefully rejected

    Time to give up and go back to my trustworthy "non-smart" phone (which at this point is a lot smarter than this piece of rubbish!).
     
  4. El Presidente

    El Presidente Beware The Milky Pirate!
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    You need to download an MPE app for the phone too, did you do that?
     
  5. 16avenel

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    I'm having a similar problem with my HTC Wildfire. I can synch all features apart from Calender which is "greyed out"

    What is an MPE app?
     
  6. 16avenel

    16avenel Lurker
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    Have you any success with your HTC Wildfire S....I'm having a problem synching my Calendar....right half of "Calendar" window is "greyed out.
     
  7. davew41

    davew41 Member
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    just set up the calendar in Google and let the address book gmail and calendar all sync that way?
     
  8. rainbowgoddess

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    I'm a brand-new Wildfire user and I also can't get HTC Sync to work. I followed the instructions, but my computer doesn't recognize the phone. Windows Explorer shows me a removable disk, but when I click "removable disk" it asks me to insert a disk in the drive. All I want to do is copy my photos on to my computer. I don't need to sync any contacts or anything.
     
  9. El Presidente

    El Presidente Beware The Milky Pirate!
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    Is USB Debugging enabled on the phone? Settings -> Applications -> Development.
     
  10. kieran177

    kieran177 Lurker
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    I have also purchased a HTC Wildfire S, and I have followed the onscreen instructions for USB tethering, but, after i downloaded HTCSync, but it doesn't recognise the phone. I have USB debugging on, so what am i doing wrong?
     
  11. El Presidente

    El Presidente Beware The Milky Pirate!
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    Hi Kieran, HTC is pretty temperamental at the best of times. Does it do all the other functions it's supposed to?
     

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