First I need to say that I am really not a tech person, so please put any possible solutions in "baby talk" for those who are tech stupid Ever since my phone automatically updated to new software this morning, I can't access the Google play store. It just keeps saying "no connection" and when I hit the retry button, it does the same thing. I can't search or download any new apps. My internet connection and 4g is working fine. I can navigate other websites and facebook etc with no problems. I've already tried going into settings and clearing the cache for google play under apps, but that hasn't fixed the issue. Help?