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Support Broken display

Discussion in 'Android Devices' started by NeXuS™, Apr 14, 2019.

  1. NeXuS™

    NeXuS™ Lurker
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    Hey,

    So I have a Samsung Galaxy S10+ which currently has a broken display.
    Will be fixed prob on next Sunday, but I still need to use the phone till then.

    This is now the second time I opened up an app, and the phone crashed, shutdown.
    After restarting the phone, my screen will flash once, from where the display is broken to all the way the bottom, and won't turn on after that, this happened the first time too.

    I suppose I fixed it by unlocking it, but I have no idea actually.

    Any tips would be appreciated on how to get the phone to actually unlock, Remote Unlock is turned off sadly.
     

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    welcome to AF!!!!!!!!

    if you have a broken display, there is not much we can do. rooting your phone will not help out with a broken screen. i really do not know what you can do. if you need a phone, i would get a prepaid phone and use that in the mean time until you can get it fixed.
     
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  3. Snakeyeskm

    Snakeyeskm Android Expert
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    It seems like your phone screen is cracked in its bottom half. Unfortunately, both the fingerprint unlock and the passcode/pin window are located at the bottom half of the screen. As ocrbrze suggests, there's not much you can do to use this phone till it is fixed.
     
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  4. NeXuS™

    NeXuS™ Lurker
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    As I mentioned before, it is possible to use the phone, as I fixed it once somehow. It still recognizes touches, and works just fine, except after crash.
     
  5. Snakeyeskm

    Snakeyeskm Android Expert
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    I understand it worked even with a cracked screen. What I meant was, that once it's locked using the lower half of the screen to unlock it (either via fingerprint or punching in the pin code) would be difficult if not impossible because the fingerprint reader and/or the code entry keyboard are both located on the lower half of the screen.
     
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