My sister, who is on my family plan, just called to let me know the inside screen on her Env2 is hosed but she can still use the outside screen. She has insurance so could get a refurb replacement for the deductible price ($50 I think). She is not eligible for an upgrade, she got the phone in December. She really, really likes my Droid but I'm sure she is not going to want to pay full retail for it, but may. Of course, I think she should. LOL. As I see it, her choices are: 1) Get the refurb through insurance 2) Get a Droid (full retail, not sure about Ebay/Craigslist. What if she gets a lemon?) 3) Consider an Ally (the reviews aren't great, but it is less expensive) 4) Deal with the broken inside screen and wait for the Droid 2. She will want a keyboard so Incredible/Shadow are not options. I haven't called CS yet but am not sure how it works if you replace a phone that is not eligible for upgrade...does that count as breaking the contract and will she be charged an ETF or is that if you just cancel the service? Just trying to come up with options for her, any input is appreciated!