C925 Ultratab - No Play Store Application

My C925 Ultratab by Jazz has no play store application.

I am unable to install any application because of the missing play store application. When I tried to install Google Chrome from the browser, it gave an error message stating that I need to use my play store app with my Google account.

I have contacted their support, but the promised email with file and instructions has never arrived. I know nothing about Android, and wonder if anyone could help me on how to update or upgrade my device.

Currently it runs the original Android 4.0 operating system. I tried a factory reset, but it only resets the user data.

www.ditigac.us is the listed site on the box, but the manufacture of the device is unknown.

Thanks in advance for your help!