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Support Call divert when online

Discussion in 'Android Devices' started by celticnoel79, Feb 16, 2011.

  1. celticnoel79

    celticnoel79 Newbie
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    Ok so I've had a search around on here but can't find a solution. When I'm surfing the net on my Desire HD and someone calls me they get diverted to my voicemail, this didnt always happen so I've obviously changed a setting unintentionally! I can't seem to find the setting to interrupt my browsing to allow me to take the call, any help much appreciated :)
     

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  2. celticnoel79

    celticnoel79 Newbie
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    Anyone? This is really starting to bug not only me but my Mrs when she is trying to call me lol The only way I know I have had a call is I get a txt alert saying 'missed call etc' but I know that before when I was online and got a call it would ring as normal and I could take the call GRRRRR!
     
  3. El Presidente

    El Presidente Beware The Milky Pirate!
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    You sure you're not hitting End call inadvertently? I can't say I've ever had this problem.
     
  4. celticnoel79

    celticnoel79 Newbie
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    Defo not no, I've even tried just sitting my phone down while online browsing and calling it from my landline and it goes straight to voicemail, really starting to pi55 me off bigtime! Lol
     
  5. El Presidente

    El Presidente Beware The Milky Pirate!
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    That's really strange, I just tried mine and I've no issues whatsoever.

    What software build are you using? I've got the infamous 2.2.1 and I can't find a decent change log which details if that was a problem corrected from 2.2. Obviously a moot point if you're on 2.2.1 also.
     
  6. celticnoel79

    celticnoel79 Newbie
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    Yeah 2.2.1 also, thing is it USED to be fine so I'm thinking its maybe something really simple like a settings change but I've tried all I know, cheers for help anyway
     
  7. El Presidente

    El Presidente Beware The Milky Pirate!
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    Settings -> Call -> Additional Settings -> Call Waiting. Is there a tick in the box?

    Just looking at the settings on my phone, might be a browser setting too. Are you using the Stock browser or Dolphin/Opera etc?

    Sorry if you've tried these things, but I'm stumped!
     
  8. celticnoel79

    celticnoel79 Newbie
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    Yeah there's a tick in the box and I'm using the standard web browser ive not changed anything. Think it may well be a browser setting but I'm stumped if I can find a solution!
     
  9. celticnoel79

    celticnoel79 Newbie
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    So I've done a little research and it seems certain iPhones have this problem also, any time the phone is using a data connection, ie web browsing all calls go straight to voicemail, but I don't have an iPhone! Aaaarrrggghhhh!
     
  10. El Presidente

    El Presidente Beware The Milky Pirate!
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    You called HTC about it?
     
  11. celticnoel79

    celticnoel79 Newbie
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    Going to call up today about this issue and see if I can get anywhere, anyone know the UK cust services no for HTC? Cheers
     
  12. El Presidente

    El Presidente Beware The Milky Pirate!
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    0845 8900079 :)

    I called them yesterday about an issue I was having with my contacts, go through straight away and the guy sorted the problem in about 2 minutes.
     
  13. celticnoel79

    celticnoel79 Newbie
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    Cheers :D
     
  14. sonesh

    sonesh Android Enthusiast
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    I had this exact same problem when I was with o2. Strangely I never had this with my old phone, but the Desire HD did have this problem. After a lot of research I discovered this is something to do with how the Network prioritise data over voice calls when you are in 2g areas.
    I even got the 3rd line support team at o2 to confirm this is the problem, but they couldnt explain why it only affects some people, on some phones.

    Solution, switch to Vodafone. They are the only network in the UK that don't have this problem.

    If you think I'm crazy (and I wouldn't blame you if you did), see the following thread for other solutions that seem to have worked for other people:

    http://androidforums.com/htc-desire/82002-desire-getting-missed-calls-but-phone-not-ringing.html
     
    El Presidente likes this.
  15. El Presidente

    El Presidente Beware The Milky Pirate!
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    Confirmed, I just tried Sonesh's experiment and yeah, when browsing on 3G, the call wouldn't come through.

    What network are you on? I'm orange.
     
  16. celticnoel79

    celticnoel79 Newbie
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    Yeah I'm with Orange too, contacted HTC today and got straight through to speak to someone, that's the good part, I explained the situation and after a few minutes the rep said could I hold for a few moments until he sought advice, yeah no probs I said.....15 minutes of silence later I decided to hang up!
     
  17. Rakaan

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    Hi Guys

    I am on orange with HTC Desire HD and anyone who ties to call me goes straight on voice most of the times...it doesnt even ring.

    Did you guys find any solution to this?
     

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