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Call functions locked while in call?

Discussion in 'Android Help' started by note 3 question, Jan 21, 2014.

  1. note 3 question

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    I have the note 3. Sometimes when I am in call, the screen will go black, and there is no way to light it back up so that I may perform call functions (Speaker, Hold, Mute, End, etc...).

    This proved especially annoying when after waiting an hour for a call back to talk to a DMV service rep, the phone rang, I answered, the screen went black. And the robot repeatedly said "Press 1 to be immediately connected"... but I couldn't press anything! I hit and held every button... I plugged in a charger and head phones... nothing. So they hung up on me and I got to wait another hour.

    This doesn't happen all the time, just once in a while. What's up?
     

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  2. girolez

    girolez Often Off Piste
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    May 29, 2011
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    Hi

    The screen is supposed to go off when it is held to your ear so that you dont press anything with your head/hair/ear. It uses the proximity sensor. That may be faulty /temporamental. There is a setting

    Open phone dialer
    Menu button
    call setttings
    auto screen off during calls - uncheck the tick box

    Tha should stop the problem but the screen will stay on during calls....

    Roger
     

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