Kent McDonald

Nov 29, 2012
Somerville, TX
Sometimes my S8 will go to airplane mode during a phone call. I have noticed that when on the call the screen is still active. If my ear touches the screen it can activate another app. Isn't the screen supposed to be frozen til you hang up the call to prevent that from happening? I see that airplane mode in settings is near the top of the screen right about where my ear would touch it. Is there somewhere in settings where you can disable the screen from touch til you end the call?
Sounds like the proximity sensor isn't working. The screen is supposed to go completely off when you hold it to your ear during a call. Do you have a screen protector? Possibly it's obscuring the proximity sensor?
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