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Call Interuption on Galaxy S8

Discussion in 'Android Devices' started by Kent McDonald, Jul 23, 2017.

  1. Kent McDonald

    Kent McDonald Lurker
    Thread Starter

    Sometimes my S8 will go to airplane mode during a phone call. I have noticed that when on the call the screen is still active. If my ear touches the screen it can activate another app. Isn't the screen supposed to be frozen til you hang up the call to prevent that from happening? I see that airplane mode in settings is near the top of the screen right about where my ear would touch it. Is there somewhere in settings where you can disable the screen from touch til you end the call?
     



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  2. mikedt

    mikedt 你好

    Sounds like the proximity sensor isn't working. The screen is supposed to go completely off when you hold it to your ear during a call. Do you have a screen protector? Possibly it's obscuring the proximity sensor?
     
    Kent McDonald likes this.
  3. Kent McDonald

    Kent McDonald Lurker
    Thread Starter

    No screen protector.
     
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  4. mikedt

    mikedt 你好

    OK, it could be proximity sensor is duff then. Warranty service required.
     

Samsung Galaxy S8 Forum

The Samsung Galaxy S8 release date was April 2017. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 8895 processor, and 3000mAh battery.

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