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Support Call quality disappointing

Discussion in 'Android Devices' started by doublestack, Nov 12, 2010.

  1. doublestack

    doublestack Member
    Thread Starter
    15

    Aug 21, 2009
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    Received my Droid Pro today.

    I was really hoping this device would be a step up from my Droid Incredible; but, unfortunately, it falls short in the call quality department.

    I made at least fifteen calls during my four hour drive up the New York State Thruway (wife was driving). Every single person said I sounded muffled as if I was speaking through a pillow or something. Finally I called my phone from my daughter's cheap Samsung slider and sure enough the Droid Pro's sound quality was horrible.

    A very big disappointment especially since my DI had less than par reception and call quality.

    I made sure I removed all plastic protective layers. I even tried it left handed to no avail.

    The form factor, usability and keyboard are excellent, however.

    I am pleasantly surprised with the screen size, fonts, Blur and camera as well.

    So unless someone can offer a solution to my problem, the device is going back Monday.

    Back to my new wish list.

    Pete
     

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  2. pngwyn

    pngwyn New Member
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    Nov 12, 2010
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    Perhaps you got a defective unit?

    I have made several phone calls with mine and have had no complaints. Try to exchange and if the new unit still has the same problem do a return and let us know.

    Pngwyn
     
  3. TheBoz

    TheBoz Member
    5

    Nov 9, 2009
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    Male
    I also didn't have any issues with call quality. I made several calls yesterday with no issues.
     
  4. RadYOacTiVe

    RadYOacTiVe Well-Known Member
    163

    Dec 10, 2009
    1,588
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    Made a few calls yesterday to my wife and she said I sounded fine too.
     
  5. joePILE

    joePILE Member
    35

    Nov 15, 2010
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    R&D manager for a Sports Nutrition Company
    Morristown, NJ
    my first few calls were a little iffy, but i havent had any complaints on the other side. pretty decent so far, and i love the phone overall
     
  6. RSAmerica47

    RSAmerica47 New Member
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    Nov 15, 2010
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    My Droid Pro call quality is terrible. It reminds me of the poor sound quality of the Motorola RAZERs. The battery life is a joke, I got 1/2 day out of it. Verizon is sending me a replacement, I hope it's better. I like this PDA over my Blackberry I used for 4 years. It makes the Blackberry seem like an abacus, But the email handling on a Blackberry is much better.
     
  7. doublestack

    doublestack Member
    Thread Starter
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    Aug 21, 2009
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    Would be very interested in hearing about your replacement unit. My replacement should arrive mid-week.

    For some reason I am not very hopeful.
     
  8. ravenhawk

    ravenhawk New Member
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    Nov 18, 2010
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    My first few calls were terrible, doesn't seem too bad anymore for some reason, but not great. Have a replacement coming in the mail tomorrow, just in case this one was a lemon.
     
  9. livspop

    livspop Well-Known Member
    16

    May 3, 2010
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    Administrator
    Nebraska
    Switched yesterday from the Inc to the DP. Call quality has not been an issue at all. So far, in fact, it's been better than the Inc.

    The only thing I'm having trouble getting used to is the diminished screen resolution on the DP. Kind of a bummer, but having the physical keyboard trumps that for me...
     
  10. dcorn

    dcorn Well-Known Member
    38

    Nov 5, 2009
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    Same thing here. The screen res is the only bad part and the keyboard rocks. I don't think I've made a call on it yet, but I've only had it around 18 hours so far lol.
     
  11. doublestack

    doublestack Member
    Thread Starter
    15

    Aug 21, 2009
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    Replacement device arrived today. The outgoing call quality is much better; however, the incoming quality is poor. Not any better than my Incredible.

    I too miss the high resolution of the DI. DP has a nice keyboard but I am not sure there are any benefits over the DI.

    My DI is still dropping calls so I guess I will hang onto the DP for a while.

    If Moto made a Pro with a screen resolution similar to the Incredible, I would be happy.
     
  12. ravenhawk

    ravenhawk New Member
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    Nov 18, 2010
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    Got my replacement Pro today too. Call quality is already better than my first one. Just conditioning the battery now.
     
  13. anticipator

    anticipator Well-Known Member
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    Mar 23, 2010
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    Went to a Verizon corporate store and tried the Droid Pro. The voice quality on this phone sucks big time. Ugh! Both from the earspeaker and the person to the person you are talking to. Plus, the screen is very cramped.
     
  14. RadioZero

    RadioZero Active Member
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    Nov 27, 2009
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    mine had some voice cutout issues when using the phone. people could hear me fine, but their voice would cutout from time to time. i did the *228 update then i called it again and did the roaming update. seems to help, maybe it's a placebo effect, i don't know.

    love the phone, came from a BB 9650. before that i had the orginal Droid which i hated due to email forwarding with attachments. DP has solved my attachment issues. i can now forward emails with attachments, no problem.
     
  15. flash24

    flash24 Well-Known Member
    16

    May 14, 2010
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    US Air Force
    San Antonio
    The call quality on mine got better overtime.
     
  16. decapitor

    decapitor Member
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    Dec 5, 2010
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    Call quality is excellent on mine right from the start. I live in Boston, which generally has excellent Verizon coverage, maybe that's why.
     
  17. kjjb0204

    kjjb0204 Well-Known Member
    38

    Aug 22, 2010
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    Haven't had a single complaint about call quality on mine. No dropped calls, no static, probably almost as good as my old bb curve 8330. That was the best phone call quality device ever, but this one is nearly as good.
     
  18. Dr Who

    Dr Who Member
    15

    Jan 27, 2010
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    Security Officer
    Australia
    No problems with call quality for me - love the Droid. :cool:
     
  19. lalala11

    lalala11 Member
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    Dec 8, 2010
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    I haven't had any problems with call quality, but I'm a little disappointed with the speaker phone. It's not loud at all. With my enV2, I got used to using speaker if I have to answer the phone while I'm driving because I hate earbuds/bluetooth, but I can't do that with this phone.
     
  20. kjjb0204

    kjjb0204 Well-Known Member
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    Aug 22, 2010
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    lalala11 - probably for the best, since talking to people in their car on speakerphone stinks. Your friends will thank you.

    I wish the speaker were a bit louder during calls, but for music playback and tones, it seems plenty loud.
     
  21. colnago

    colnago Well-Known Member
    243

    Nov 17, 2009
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    For the people who are having poor call quality, do you see a direct correlation between quality and signal strength? The way I understand CDMA, is that as signal quality decreases, so does the quality of codec utilized. So if in an area of "half-strength", the lower call quality for the codec used at that level, coinciding with the lower bandwidth, will be audible.

    FWIW, my first call with the Droid 1, first time on Verizon since the StarTac, was to voice mail, and was made in an area where I was fighting to get 2 bars. It sounded bad...could have been the voice mail system, but I was really disappointed, given that I'm a VoIP engineer, having just come off a project where I helped a client record an automated answering system, and audio quality was a high priority for them. Subsequent calls to various devices were met with varied results.
     
  22. kjjb0204

    kjjb0204 Well-Known Member
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    Aug 22, 2010
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    Not sure about that, but I do know CDMA has better voice quality than GSM, no debates about that.
     
  23. colnago

    colnago Well-Known Member
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    Nov 17, 2009
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    How so? The 8kbs EVRC codec used in CDMA, is lower than the 12.2kbs for EFR/AMR codecs used in GSM/UMTS. GSM also has more rates to work with, allowing for higher rate codecs to be utilized as signal degrades.
     
  24. kjjb0204

    kjjb0204 Well-Known Member
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    Aug 22, 2010
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    Google coma vs gsm call quality and let me know what you find out.
     
  25. colnago

    colnago Well-Known Member
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    Nov 17, 2009
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    I found what I posted...8kbs is a "lesser" codec than 12.2kbs. Even with EVRC-B's 13kbs, you get a slight bump in audio, but packet loss becomes an issue. What is it that I'm missing, aside from the fact that my Motorola Q's sound quality on AT&T was better than my Motorola Droid on Verizon? This from a VoIP engineer.
     

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