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Call screen blanks out

Discussion in 'Android Lounge' started by PAAUILLO, Jul 18, 2021.

  1. PAAUILLO

    PAAUILLO Lurker
    Thread Starter

    U have owned 4 Samsung's and they all black out during calls whether close or not. Is proximity sensor the only culprit. U have a 2018 j7 and see no way to turn it off?
     


    #1 PAAUILLO, Jul 18, 2021

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  2. The_Chief

    The_Chief Accept no imitations!
    VIP Member

    It sounds like the proximity sensor. If a reboot doesn't fix the problem, go to Settings - Apps - Show system apps - Phone - Storage and clear cache. Then reboot. If THAT fails, go back to the Phone storage and clear data, too. Reboot. Let us know if that helps.
     
    #2 The_Chief, Jul 18, 2021
    Dannydet and ocnbrze like this.
  3. PAAUILLO

    PAAUILLO Lurker
    Thread Starter

    I kind of don't think it's the proximity sensor because all three Android phones I've had do that even when you put it on speaker and hold it away from you the screen's not blocked any of that stuff it's strange after 10 seconds not even that because blank you have to hit the home button to clear it up
     
    #3 PAAUILLO, Jul 19, 2021
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    My Samsung Note 10+does not have this issue. Maybe your specific phone model might be the issue.

    Just to see if this is not a software issue. Try putting it in safe mode and see if the issue is still there. If it is, then you might want to think about doing a factory reset. If by then your issue is still there, then we have a hardware issue. You can then decide if you want to fix it, get it replaced, or upgrade to a newer phone.
     
    #4 ocnbrze, Jul 21, 2021
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