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Support Camera/camcorder app goes to black screen htc thunderbolt

Discussion in 'Android Devices' started by hitrodup, Jul 27, 2011.

  1. hitrodup

    hitrodup Lurker
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    Hello I recently purchased the htc thunderbolt for verizon and when I go to the camera/camcorder app it goes black! Is there some type of software issue with it? Im running off of
    Android 2.2.1
    Baseband 1.16.00.0402w_1
    Kernel 2.6.32.21-gb05544a
    Build number 1.13605.7 CL341545
    Software 1.13.605.7
    PRL 1
    ERI 1
    I hope someone can help me with this problem because I do not have insurance on this device.
     

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  2. CharlzO

    CharlzO Android Expert
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    well, a couple things. first, try pulling the battery out for a minute, see if that fixes it. If not, and the phone hasn't been physically damaged, it would still be covered under warranty, regardless of if you have insurance or not, so it can be replaced. So if a battery pull doesn't work, just contact customer service and let them replace it for ya.
     
  3. Yeahha

    Yeahha Usually off topic
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    Try clearing data from the app. Go to settings->manage applications->click on app->clear data, see if that helps, I have received weird force closes from the camera app before and that fixed it. If there is no physical damage and you are not rooted then take it back to VZW and get a warranty replacement as that would be a manufacturer defect.
     

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