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Camera not working

Discussion in 'Android Help' started by Proscan Question, Jan 9, 2014.

  1. Proscan Question

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    Brand New Proscan PLT7044K-B, Android 4.1.1 just arrive via FEDEX.

    Whenever I try to run the Camera, it says "Unfortunately the gallery has stopped" and I hit <ok> then back to biz.

    Do I reset the device, or is it hardware and I need to return it?
     

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  2. teddyearp

    teddyearp Android Expert
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    May 19, 2010
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    If it were me, I would try a factory data reset first. But if that doesn't fix it right away and for good, I'd return it ASAP.

    good luck
     
    DoctorMoebius likes this.
  3. DoctorMoebius

    DoctorMoebius Lurker
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    I did the reset, and it still says "unfortunately, gallery has stopped." So it's broke, then.
    POS....
     
  4. teddyearp

    teddyearp Android Expert
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    May 19, 2010
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    Yes, a few turds do pop out with each product line it seems. Sorry you got a hold of one. Wash your hands of it and get a new one.

    And welcome to the site :hello: !
     

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