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Support Can I get a replacement phone?

Discussion in 'Android Devices' started by FikSix, Nov 19, 2010.

  1. FikSix

    FikSix Member
    Thread Starter
    5

    Sep 21, 2010
    6
    0
    5
    I am getting the random shutoffs constantly now. Also recently my phone will no longer connect up with my computer, it tells me in the notifications that the USB is connected even when it isn't(idk if this one is a common problem or not).

    But my question is whether or not I can get a replacement. I bought my phone in late August and these problems have been on and off since beginning of October. I do not have insurence because I came from an iphone4 and didn't realize insurance was available on the Captivate(I called literally one day after the 30 window expired and the lady wouldn't give it to me, thanks ATT).

    So can any fellow Captivators help?

    Thanks.
     

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  2. LMaxwell

    LMaxwell Well-Known Member
    18

    Sep 2, 2010
    95
    20
    18
    The phone has a one year warranty. You can get a replacement, but it will be a refurbished unit. Just call AT&T customer service and explain the problems you've been having. They should transfer you to the warranty department.
     
    FikSix likes this.
  3. BigCiX

    BigCiX Well-Known Member
    173

    Jul 30, 2010
    3,591
    363
    173
    California
    I got a refurbished and this thing lags big time. I'm hoping 2 years from now when samsung rolls or 2.2 it'll fix that problem.
     

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