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Can Not Purchase from Google Play Store

Discussion in 'Google' started by davoid, Oct 6, 2012.

  1. davoid

    davoid Well-Known Member
    Thread Starter
    223

    Aug 3, 2011
    1,801
    710
    223
    London
    I try to purchase an app from the Play Store and it begins the authentication process and then returns an error with the following message:

    "Your payment could not be processed at this time. You may receive an email asking you to verify your account"

    I check my gmail inbox and for each failed purchase I have two emails - the first is an order receipt, and the second is an order cancellation receipt.

    I tried purchasing another app to eliminate the possibility of it being an issue with the developer taking payment, but received the same error.

    I phoned my bank and they said they had authorized the payment, and so it must be Google having problems taking the payment.

    Has anyone else experienced this?
     

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  2. scaramouch

    scaramouch Member
    16

    Oct 6, 2012
    22
    1
    16
    UK
    I've purchased a few items from play store never had a problem yet
     
  3. kikenyoy

    kikenyoy New Member
    5

    Nov 7, 2012
    2
    0
    5
    Yes I'm having the same problem. Over 2 days and no reply from their customer service.
     
  4. Digital Controller

    Digital Controller The Real Bass Creator
    953

    Sep 5, 2012
    12,647
    3,553
    953
    Male
    Civil Engineer
    Cincinnati, Ohio
    I have never had this issue dealing with Google, however, i would probably just suggest to reboot your phone, remove the battery then restart it, otherwise like Kikenyoy has already done, get into contact with Google Customer Service.
     
  5. Liamo_210

    Liamo_210 Well-Known Member
    233

    Apr 30, 2011
    4,132
    781
    233
    Male
    Ireland
    Trying buying the app from the google play store on a laptop !!
     

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