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Support cannot connect to internet error at times

Discussion in 'Android Devices' started by kiddk1, Feb 25, 2011.

  1. kiddk1

    kiddk1 Android Enthusiast
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    sometimes I will be trying to access the web and I get this error I then check my settings to find that mobile 3g data is disconnected. any suggestions as to what could be causing this.
     

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  2. EarlyMon

    EarlyMon The PearlyMon
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    Jun 10, 2010
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    Several possibilities come to mind:


    • You're at a lull, perhaps a fringe-y kind of area - this might be helped by Mobile Data always on, might not
    • You're near a tower and there's no call for this - in this case, the Evo forum has a thread noting that you can open a trouble ticket with Sprint, but they're likely to take no action unless some threshold of complaints is reached, presently thought to be 50 customers
    • It's literally a stuck bit on the motherboard, typically cured by a battery pull for about 60 seconds
    • A piece of your settings have lost their mind - update PRL then Profile in that order, it can't hurt - if PRL rev number doesn't change, but behavior does, don't sweat the technique, it's just correcting a corrupted internal file

    Suggest you see if this will help you find nearest towers - https://market.android.com/details?id=com.technolatry.antennas&feature=search_result

    I've found the app slightly skittish, sometimes getting the right tower locations right off, other instances needing a little time to be sure
     
    kiddk1 likes this.

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