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Support cannot connect to market or sign into google

Discussion in 'Android Devices' started by JoeProcopio, Apr 14, 2010.

  1. JoeProcopio

    JoeProcopio Well-Known Member
    Thread Starter
    56

    Nov 30, 2009
    288
    4
    56
    Video Engineer
    New Jersey
    having trouble signing into the market from my friend's moment....phone is fine, wifi works, evdo is fine, can get onto internet, etc....
     

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  2. kingp

    kingp Well-Known Member
    48

    Feb 19, 2010
    162
    11
    48
    IT Systems Consultant
    Murfreesboro, TN
    I had this same issue, when I first receive my Moment from Sprint. I couldn't sign in to anything google related.

    I was able to get in, after performing a factory data reset on the device. After that, I had no problem signing in to google apps, or Marketplace.
     
  3. kzoo

    kzoo Well-Known Member
    16

    Feb 16, 2010
    77
    8
    16
    Michigan
    Try updating the profile. That solved it for me.
    Home screen, menu settings, about phone, update profile
     
  4. kingp

    kingp Well-Known Member
    48

    Feb 19, 2010
    162
    11
    48
    IT Systems Consultant
    Murfreesboro, TN
    That'll work too...and you won't lose anything!
     
  5. JoeProcopio

    JoeProcopio Well-Known Member
    Thread Starter
    56

    Nov 30, 2009
    288
    4
    56
    Video Engineer
    New Jersey
    Tried profile...didn't work..the reset worked. ..now if I could only update the damn thing to CL14 I'd be happy
     
  6. kingp

    kingp Well-Known Member
    48

    Feb 19, 2010
    162
    11
    48
    IT Systems Consultant
    Murfreesboro, TN
    Check out the SDX Forums. They might have a link to the SWUpgrade software, since Sprint's site is still down.
     

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