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Support Cannot Factory Reset My Droid 4

Discussion in 'Android Devices' started by UXOJess, Sep 19, 2012.

  1. UXOJess

    UXOJess Lurker
    Thread Starter
    Sep 19, 2012

    Sep 19, 2012
    So, I've been trying for two days now to wipe the data off my phone. I have gone into privacy to factory reset it with the phone on (about 20 times), I have done the phone-off-hold-volume-keys-and-power-key-simultaneously method (can't remember the fancy name for that), and I have manually deleted all files from the phone manually (both on phone and through a USB computer hookup). Nothing works. Every time I turn the phone off and then on again every bit of information that was there before is there again. No other changes stay either. If I install a new app, or change the background, it reverts back to where it was. I recently recieved the replacement for this phone, so I have to send it back to Verizon within 5 days. If anyone has any advice on how to fix this issue without voiding the warranty, I would really appreciate it!!! I really DO NOT want to send this phone back loaded with all of my personal information :/ And right now it's either that or pay full retail to keep a broken phone v.v Verizon Tech support/Customer Service just can't be bothered about the fact that my sensitive information will be unprotected. Grrrr...


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