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Cannot Install a specific app knowing that it can run

Discussion in 'Android Help' started by Shreyan007, Jan 24, 2016.

  1. Shreyan007

    Shreyan007 Lurker
    Thread Starter

    Cannot Install a specific app knowing that it can run in my phone very easily. I checked that my device maintains free storage to install the app. I've tried factory reset, but no help. It says that it cannot be installed at this time error -504 everytime.
     

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  2. AMOCO

    AMOCO The Computer Guy
    VIP Member

    Error 504:

    Problem:

    App cannot be downloaded due to an error. (504)

    Solution:

    Method 1:

    Go to Settings>> Application Manager or Apps>> open "All" apps

    From the list find Google Play Store >> clear data and clear cache

    Find Google Service framework(Google Play Services) from the list>> clear data and clear cache

    Now install or, update app from Play Store

    Method 2:

    Navigate to System Settings>> Accounts>> Google>> Remove gmail account

    From Settings>> Apps>> All> Force Stop then clear data and cache from Play store, google service framework (google play services) and download manager (like in method 1)

    Again go to Settings>> Accounts>> Google>> add your gmail account

    Restart your Android device then accept all Google terms and setup Google settings

    Re-run Google Play Store and update or, install app.
     
    girolez likes this.
  3. girolez

    girolez Often Off Piste

    Yes to the above methods. I also had the same error where the same google account was on two phones. The app was installed on the first, but gave a 504 error when trying to install on the second phone. (Everything else installed OK so it was not a connection issue). It seems that some apps only allow one install per account (but many work fine with multiple installs)
     
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