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Cannot install certain apps on my Samsung Galaxy J2 Prime after factory reset

Discussion in 'Android Devices' started by Yankleber, Dec 15, 2020.

  1. Yankleber

    Yankleber Newbie
    Thread Starter

    Hey there!

    I have this Samsung Galaxy J2 Prime (bought around three years ago). As it was getting annoyingly slow I decided to factory reset it. Okay, it got too much better but now it doesn't let me to install some applications. Specifically I am trying to install the 'Airbnb' app and actually when I look for this in Google Store it doesn't even show up in the list. If I search in Google using Chrome I do find it but when I tap the install button it says that my 'device is not compatible with this version'. The funny part is that I had the very same app version installed before to reset the phone and it worked fine then so I KNOW that it is able to run it.

    So I checked the OS version and it says it is Android 6.0.1. I think this is the problem. Along the last three years it may have updated my Android for a newest version (I don't know which one) and probably when I factory reset it I may got too much back in time. :(

    Now the question is: how can I force it to update to a newest Android version?

    I tried config >> software update >> download updates manually but it didn't work -- it turns a wheel for a few seconds (looking for available updates) and after a while it says that the latest updates are already installed (and don't let me do anything else).

    The only things that passed through my mind so far was to bring it to a maintenance store or bang my phone with a hammer and buy a new one. LoL!

    :oops:

    However I was looking for less drastic options... Any idea???
     



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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    sorry but a factory reset does not work that way. it will not erase the updates. it erases all user data.

    my guess is the reverse. airbnb discontinued support for android 6,0.....in the play store the app info says that it supports devices on android 7.0 and up.

    not much you can do at this point....other then find an older version of airbnb that supports android 6.0. i have no idea where you can look for it or what version you will need. but that is what google is for;)
     
    #2 ocnbrze, Dec 15, 2020
    Last edited: Dec 15, 2020
    MrJavi and Hadron like this.
  3. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Sadly the most trustworthy apk download sites don't seem to carry Airbnb - I suspect that the developer doesn't allow it.

    Which means that if you find it elsewhere you need to do a bit of research on whether the site is trustworthy (and don't take the site's own word for it, look for independent comments).
     
    ocnbrze likes this.
  4. Dannydet

    Dannydet Extreme Android User

    Hammer time!
     
    MrJavi likes this.
  5. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    I just checked at Sammobile.com and the latest firmware for the J2 Prime (any model version) seems to be 6.0.1. So there never was a newer version for that phone.

    (Of course, as @ocnbrze says, a factory reset would not change the OS version. The reason for checking was in case there was an update that you'd been unable to install over the air for any reason).
     
    MrJavi, ocnbrze and Dannydet like this.

Samsung Galaxy J2 Forum

The Samsung Galaxy J2 release date was September 2015. Features and Specs include a 4.7" inch screen, 5MP camera, 1GB RAM, Exynos 3475 Quad processor, and 2000mAh battery.

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