Hey there!

I have this Samsung Galaxy J2 Prime (bought around three years ago). As it was getting annoyingly slow I decided to factory reset it. Okay, it got too much better but now it doesn't let me to install some applications. Specifically I am trying to install the 'Airbnb' app and actually when I look for this in Google Store it doesn't even show up in the list. If I search in Google using Chrome I do find it but when I tap the install button it says that my 'device is not compatible with this version'. The funny part is that I had the very same app version installed before to reset the phone and it worked fine then so I KNOW that it is able to run it.

So I checked the OS version and it says it is Android 6.0.1. I think this is the problem. Along the last three years it may have updated my Android for a newest version (I don't know which one) and probably when I factory reset it I may got too much back in time.

Now the question is: how can I force it to update to a newest Android version?

I tried config >> software update >> download updates manually but it didn't work -- it turns a wheel for a few seconds (looking for available updates) and after a while it says that the latest updates are already installed (and don't let me do anything else).

The only things that passed through my mind so far was to bring it to a maintenance store or bang my phone with a hammer and buy a new one. LoL!



However I was looking for less drastic options... Any idea???