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General Cannot install Facebook after Marshmallow update

Discussion in 'Android Devices' started by EG19934, Mar 19, 2016.

  1. EG19934

    EG19934 Lurker
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    My Moto G 2nd gen updated to 6.0 last week and my FB app disappeared. I've tried reinstalling it multiple times but it just wouldn't complete installation. There is no message of any kind. It downloads the app, then appears to be installing it, but then just stops without saying anything. Has anyone had the same problem or know the solution?
     

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  2. Thom

    Thom  
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    Welcome to Android Forums.

    Did you Wipe Cache Partition after doing the upgrade to Marshmallow. This will remove all temporary files and not touch any permanent files, apps, or settings.

    Are you using the launcher that came with the phone or are you using an alternate launcher like Nova?

    ... Thom
     
  3. EG19934

    EG19934 Lurker
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    Thanks Thom. I cleared the cache, then tried to install FB using Google Play. Same result, no message of any kind.
     
  4. tube517

    tube517 Android Expert
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    How much internal storage do you have left on your phone?
     
  5. EG19934

    EG19934 Lurker
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    I have plenty storage left, almost 2GB in internal.
     
  6. CyrilM

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    EG19934 likes this.
  7. EG19934

    EG19934 Lurker
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    Thanks CyrilM! It worked. I guess Thom suggested it earlier but I thought he meant just clearing the cache. Didn't know how to wipe the cache partition or that there was such a thing until I followed your link. I'm gonna bookmark that site.
     
  8. CyrilM

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    Glad to hear it worked for you as well. As you say it is necessary to Clear the Cache Partition (not the cache).
     

Motorola Moto G (2nd Gen)

The second generation Moto G launched in September of 2014. It's the successor to the original Moto G released in 2013. The Moto G 2nd Gen features a 5.0-inch LCD display, Snapdragon 400 processor, 8GB of storage, 1GB RAM, 8MP rear camera, 2 MP front facing camera, and a 2,070 mAh battery.

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