1. Are you ready for the Galaxy S20? Here is everything we know so far!

Cannot locate app

Discussion in 'Android Help' started by Foxysmom, Feb 14, 2020.

  1. Foxysmom

    Foxysmom Lurker
    Thread Starter

    I have an issue of not being able to locate an app on my phone that I want to use. I go to settings and it shows the app installed but it only allows me to uninstall it. I go to the play store and it does not show the original app that is installed. The reviews aren't horrible and the app I have I want to use. Help!!!!


  2. Staff

    Staff Android Expert

    Can you tell us the name of the app and link us to it in the Play Store?
    ocnbrze and mfavian373 like this.
  3. Dannydet

    Dannydet Extreme Android User

    Touch the lower center button on your screen, it will open your app drawer, find it from there
    ocnbrze and MoodyBlues like this.
  4. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member

    Welcome to Android Forums, Foxysmom! :)
    Okay, when you're in settings and see the app listed, press on the app to see its info, then scroll down to the bottom; you should see something like this [down at the bottom]:


    Does your app show that it was installed from the Play Store? If so, then press on that sentence and it should take you to its Play Store page.

    Does it? If so, there should be an 'open' choice; that's one way of running it. But not ideal!

    As my buddy @Dannydet said, look for it in your app drawer--HOWEVER, if you're using a third-party launcher [as most of us do], it's possible that its icon has either deliberately been hidden or it's simply not where you're looking for it. (That may apply to a stock launcher, too; I wouldn't know.)

    So...go through the above steps and post your results. If you follow its link [via settings] and it does not take you to its Play Store page, it should give you an error message, like 'not found.' It may have been removed for some reason. But that doesn't mean you can't use it, as long as it's on your phone, and we know it is. It's just a matter of putting its icon in your app drawer.
    ocnbrze likes this.

Share This Page